PrettyLittleThing allows you to return most items within 21 days of purchase by mail. You must pay $14.99 per parcel to return your items, and certain categories like underwear, swimwear, and beauty products have restrictions based on hygiene seals and tags.
How returns work
To return an item, click the return link on PrettyLittleThing's website and select either store credit or a cash refund. Pack your item in its original packaging with all tags attached and mail it back within 21 days. The return process timeline depends on your supplier.
Exclusions and restrictions
Pierced jewellery cannot be returned if the packaging has been opened or the seal tampered with. Underwear, swimwear, and fashion facemasks are returnable only if the hygiene seal is intact and all tags remain attached. Beauty products and accessories cannot be returned if they have been opened, used, or if the seal is not intact. Shoes may be returned only if they have not been worn outside, though they may be tried on indoors, and must be in their original box with the shoe bag or dust bag.
Refunds
You can receive your refund as cash or store credit. If you choose store credit, you receive an extra 10% on the refund amount. Refunds issued to the original store credit or gift card receive no bonus. The retailer does not specify a timeframe for when refunds are processed.
Frequently asked questions
How long do I have to return an item?
You have 21 days from purchase to return your item. Your item must be in original condition with original packaging and tags intact.
Do I have to pay for return shipping?
Yes. Return shipping costs $14.99 per parcel you send back to PrettyLittleThing.
Can I return underwear or swimwear?
Underwear and swimwear are returnable only if the hygiene seal is intact and all original tags remain attached. If either condition is not met, the item cannot be returned.
What if my shoes have been tried on?
Shoes may be returned if they have not been worn outside. You are permitted to try them on indoors. They must be in their original box with the shoe bag or dust bag included.
Can I get store credit instead of a cash refund?
Yes. When you start a return, you can choose either store credit or cash. If you select store credit, you receive an extra 10% on your refund amount.
What happens if I receive a faulty or damaged item?
Contact PrettyLittleThing's customer service. Faulty products may be returned for repair, replacement, or refund depending on the issue.
Can I return beauty products?
Beauty products cannot be returned if they have been opened, used, or if the seal is not intact. The retailer does not state whether unopened, sealed beauty products are returnable.