Plant Therapy allows you to return most orders within 90 days. Returns are processed by mail, and refunds are issued to your account or as a partial or full refund within up to 48 business hours.
How returns work
To return an item, you fill out a form to start the return process. Plant Therapy handles returns by mail for regular customers.
Exclusions and restrictions
Bulk orders are not eligible for returns or exchanges. Professional accounts have a 10-day return window instead of 90 days, require approval for returns, and are subject to a 10% restocking fee plus customer-paid return shipping. Quality issues on bulk, wholesale, and professional orders are covered if you report the problem within 10 days and provide a sample.
Refunds
Refunds are issued as a credit to your account or as a partial or full refund. Processing takes up to 48 business hours.
Frequently asked questions
How long do I have to return my order?
You have 90 days to return your order. The only exception is if you have a professional account, which allows returns within 10 days instead.
How do I start a return?
Fill out a form to start the return process. Plant Therapy will then handle the return by mail.
When will I get my refund?
Refunds are processed within up to 48 business hours. You will receive the refund as a credit to your account or as a partial or full refund depending on your situation.
Are bulk orders returnable?
No, bulk orders are not eligible for returns or exchanges. However, if you report a quality issue within 10 days and provide a sample, it may be covered.
What if I have a professional account?
Professional accounts have a 10-day return window instead of 90 days. Returns require approval, and a 10% restocking fee applies. You are also responsible for paying return shipping costs.
What if my order arrives damaged or defective?
For bulk, wholesale, or professional orders, quality issues are covered if you report the problem within 10 days and provide a sample. Plant Therapy does not publish whether regular customer orders have a separate damage claim process.
Do I need a receipt to return an item?
Plant Therapy does not state whether a receipt is required to process a return.