Petal & Pup USA

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
3-6 business days, up to 10 if damaged or non-compliant
Restocking fee
Not specified

Petal & Pup USA allows returns within 30 days of delivery. You can receive a refund, store credit, or exchange. Return shipping costs vary depending on the reason for your return.

How returns work

You can return items by mail or carrier drop-off. Start by visiting the returns portal and following the prompts to confirm your return is eligible. You will receive a return label to print and attach to your package, or a QR code to take to your local USPS location. Complete your return by dropping off the package at your local post office or carrier and keeping your receipt.

Exclusions and restrictions

Petal & Pup USA does not publish a standard list of excluded categories. However, customers in the UK and EU have different terms. They have a 14-day cancellation right from delivery and must pay their own return shipping. Refunds for UK and EU returns are processed within 14 days of receipt.

Refunds

Refunds are processed between 3 and 6 business days after your return is received. If your return involves damaged items or non-compliant merchandise, processing may take up to 10 business days. You can choose to receive your refund as money back, store credit, or an exchange for another item.

Frequently asked questions

Do I have to pay for return shipping?

Return shipping costs depend on why you are returning the item. If the item arrived damaged or was shipped in error, Petal & Pup USA covers the return shipping cost. For other reasons, you pay the return shipping fee.

How long do I have to return something?

You have 30 days from the date of delivery to return items or request an exchange. If you are a UK or EU customer, you have 14 days from delivery to exercise your cancellation right.

Can I exchange an item instead of returning it?

Yes. You can exchange items for another item within 30 days of delivery. Use the returns portal to request your exchange and follow the same return process.

How long does it take to get my refund?

Refunds are processed within 3 to 6 business days after your return is received. If your return involves damaged or non-compliant items, processing may take up to 10 business days.

What return methods are available?

You can return items by mail using a printed return label or by taking a QR code to your local USPS. You can also drop off your return at any local U.S. post office or carrier location outside the USA.

Can I get store credit instead of a refund?

Yes. When you process your return through the returns portal, you have the option to receive a refund, store credit, or an exchange.

How you can return an item

  • By mail , Print return label and attach to package, or take QR code to local USPS
  • Carrier drop off , Drop off at local U.S. post office or chosen carrier outside USA

Step by step

  1. Verify your return is eligible and follows the Return Policy.
  2. Go to the returns portal.
  3. Follow the prompts to complete your return.
  4. Package items and attach printed return label or take QR code to USPS.
  5. Drop off at local post office or carrier and obtain receipt.

Categories with their own return window

Category Window Note
UK and EU customers 14 days 14-day cancellation right; customer pays return shipping; refund within 14 days of receipt

Exchanges

Items can be exchanged for another item within 30 days of delivery using the returns portal.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Eligible items are to be sent back within 30 days from the date of delivery
Exchange window days Eligible items are to be sent back within 30 days from the date of delivery and can be returned for refund, store credit or exchanged for another item.
Free return shipping return shipping is at your cost unless the item is defective or was shipped in error
Return shipping fee return shipping is at your cost unless the item is defective or was shipped in error. This includes postage, carrier fees, and any customs charges incurred in returning the item.
Refund method can be returned for refund, store credit or exchanged for another item
Refund processing days Once your return is received at our warehouse, it can take anywhere between 3-6 business days for your return to be processed. Return processing may up take up to 10 business days if your return is received with damages, faults, is missing an item in your return, or does not adhere to our return policy

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.