PajamaGram allows returns within 60 days of purchase for a refund to your original payment method or as a gift certificate. Return shipping costs $9.99 plus tax, and you do not need a physical receipt to process a return.
How returns work
You can return items by mail, carrier drop-off with a provided QR code or label, or through Amazon if your original purchase was on Amazon. To start a return, click the return link on the retailer's website, enter your order number and shipping zip code, and send the items back using the provided label with a tracking number.
Exclusions and restrictions
Final sale items, overstock items, and items with normal wear and tear cannot be returned. Pet pajamas, socks, slippers, and pillowcases require you to contact the retailer before returning. Gift packaging items are not eligible for return. Free items cannot be exchanged except for a different size.
Refunds
Refunds are issued to your original payment method. If you originally paid with a sale item price, you may receive a gift certificate or a refund of the price difference instead. PajamaGram does not specify how long refunds take to appear.
Frequently asked questions
Do I need a receipt to return items to PajamaGram?
No receipt is required. Your order confirmation email or the Pajamagram Card included with your order contains the order number you need to process a return.
How long do I have to return an item?
You have 60 days from purchase to return items for a refund. If you want to exchange an item for a different size or style, you have 90 days to do so.
What is the return shipping cost?
Return shipping costs $9.99 plus tax. This fee applies whether you return by mail or use a carrier drop-off service.
Can I return pajamas with normal wear and tear?
No. Items showing normal wear and tear are not eligible for return.
What if I want store credit instead of a refund?
You can return items for store credit instead of a refund. Store credit returns have a 120-day window, which is longer than the standard 60-day refund window.
Can I return socks and slippers?
Socks and slippers require you to contact PajamaGram before returning them. The retailer does not state what happens after you make contact.
What happens if I bought my order on Amazon?
If you purchased through Amazon, you can return the item using your Amazon account through Amazon's return process.