Eu Levi

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
Not specified
Restocking fee
Not specified

Eu Levi allows returns within 14 days of purchase through in-store, mail, or carrier drop-off methods. In-store returns with a receipt receive an immediate refund, while mail returns are free for members but cost $7.50 for non-members.

How returns work

You can return items in store for an instant refund with your receipt, or by mail and carrier drop-off through your online account. To start a mail or drop-off return, locate your order number in your account history, select the items you wish to return, choose your return method and preferred drop-off location, select your refund method, and print your shipping label.

Exclusions and restrictions

Final sale items, shipping and handling fees, gift cards, gift wrap charges, donations, and customized products cannot be returned. Items that are worn, missing tags, or altered are also outside the return policy. Additionally, customized products are excluded from in-store refunds.

Refunds

You can receive your refund to your original payment method or as store credit. If you return an item in store without a receipt, you will receive store credit or an exchange at the current selling price instead of a full refund.

Frequently asked questions

How long do I have to return something to Eu Levi?

You have 14 days from purchase to return or exchange your items. This window applies whether you return in store, by mail, or at a carrier drop-off location.

Can I return online orders in a store?

Yes. You can return online orders at an Eu Levi store. If you have your receipt, you will receive an instant refund.

Do I have to pay to return items by mail?

Mail returns are free if you are a member. Non-members are charged a $7.50 return shipping fee that will be deducted from your refund.

What happens if I return something without a receipt?

In-store returns without a receipt do not qualify for a full refund. Instead, you will receive store credit or an exchange at the current selling price of the item.

Do items have to be in original packaging to be returned?

Yes. Items must be in their original packaging in order to be returned. Items that are worn, missing tags, or altered cannot be returned.

What items cannot be returned?

Final sale items, shipping and handling fees, gift cards, gift wrap charges, and donations are not returnable. Customized products cannot be returned in store, though the retailer does not state whether mail returns of customized items are accepted.

How will I get my refund?

You can choose to receive your refund to your original payment method or as store credit. In-store returns with a receipt receive their refund immediately.

How you can return an item

  • In store , Free and instant refund for in-store purchases with receipt
  • By mail , Free for members, $7.50 fee deducted for non-members
  • Carrier drop off , Drop-off method available for returns and exchanges

Step by step

  1. Locate your order number from your account order history.
  2. Find your order and click Exchange or Return.
  3. Select your preferred return method and follow the instructions.
  4. Choose items to return and select exchange or replace or return.
  5. Choose drop-off method and location for mail-in or drop-off returns.
  6. Select refund method via gift card or original payment.
  7. Click Submit to print shipping label and receive drop-off instructions.

What you cannot return

  • Final Sale items , Non-refundable
  • Shipping and handling fees , Non-refundable
  • Gift cards , Non-refundable
  • Gift wrap charges , Non-refundable
  • Donations , Non-refundable
  • Customized products , Excluded from in-store refunds
  • Worn, missing tags, or altered items , Outside return policy

How your refund comes back

You paid with Refund comes back as
Original payment method Refund to original form of payment
Store credit or exchange Store credit or exchange

Returning without a receipt

In-store returns without receipt receive store credit or exchange at current selling price instead of full refund

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Remember, you have 14 days to return your item(s), or the exchange will be automatically canceled.
Exchange window days Remember, you have 14 days to return your item(s), or the exchange will be automatically canceled.
Free return shipping Returning items purchased on Levi.com or Levi's® App is free of charge in-store. Returns are FREE for Red Tab™ Members. For non-members a $7.50 returns processing fee will be deducted from your refund.
Return shipping fee For non-members a $7.50 returns processing fee will be deducted from your refund.
Receipt required Items purchased in-store can be returned for a full refund with a receipt, using the original form of payment.
Original packaging required Items must be in their original and unworn condition with original tags attached.
In store return for online Returning items purchased on Levi.com or Levi's® App is free of charge in-store.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.