Mott & Bow

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
5 business days (Happy Returns) or 15 business days (mail-in)
Restocking fee
Not specified

Mott & Bow allows returns within 30 days of purchase for most items. You can return items by mail or at Happy Returns locations, though mail-in returns incur a $9 fee while Happy Returns drop-offs cost $5. Refunds are issued as store credit to a Mott & Bow gift card.

How returns work

You have two main options for returning items. You can drop off at a Happy Returns location for faster processing, or mail your return using a prepaid label provided by Mott & Bow. For international orders, you must initiate the return through the international returns portal before choosing your return method.

Exclusions and restrictions

Mott & Bow does not accept items that show signs of wear, damage, or washing. If you attempt to return such items, the retailer charges a $20 fee to return the item to you. International orders have a longer 45-day return window, but refunds deduct shipping and fees from the original purchase price.

Refunds

All refunds are issued as store credit on a Mott & Bow gift card, regardless of your original payment method. Refunds processed through Happy Returns locations are completed within 5 business days, while mail-in returns take 15 business days.

Frequently asked questions

What proof of purchase do I need to return an item?

You must provide proof of purchase. An order number along with your zip code or email address is acceptable. You do not need the original receipt.

Can I return items I ordered online in a store?

Yes, Mott & Bow accepts returns of online orders at in-store locations.

How long do I have to return an item?

You have 30 days from purchase to return most items. If you placed an international order, you have 45 days to return.

What is the difference between the return options?

Happy Returns drop-off locations process refunds in 5 business days and charge a $5 fee. Mail-in returns using prepaid labels take 15 business days to process and cost $9. Both methods are available to you.

Can I exchange an item instead of returning it?

Yes, you can exchange items within 30 days. You can exchange for a different size using the Exchange option, or for a different fit or style using the Return Shopping option. Final sale items cannot be exchanged, and you are limited to one exchange per item.

Will the return shipping cost be refunded?

No, the return shipping fees are not refunded. You pay $5 for Happy Returns drop-off or $9 for mail-in returns, and these costs are separate from your refund.

Do I need original packaging to return an item?

Original packaging is required in some cases, though Mott & Bow does not specify which items require it. You should check the policy details or contact the retailer if you are unsure about your specific item.

How you can return an item

  • Carrier drop off , Drop off at Happy Returns locations for immediate processing
  • By mail , Mail-in with prepaid labels; 15 business days processing

Step by step

  1. Initiate return process through international returns portal for international orders.
  2. Drop off at Happy Returns location or mail using prepaid label.

Categories with their own return window

Category Window Note
International orders 45 days Return within 45 days; refund deducts shipping and fees

What you cannot return

  • Items not meeting return standards , Worn, damaged, or washed items; $20 fee to return to customer

How your refund comes back

You paid with Refund comes back as
All payment methods Mott & Bow gift card

Returning without a receipt

Proof of purchase required; order number with zip code or email acceptable

Exchanges

One exchange per item allowed; not for final sale items. Exchange for size via Exchange option or different fit/style via Return Shopping option.

Damaged or defective items

Damaged/worn/washed items not accepted; $20 fee to return to customer

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days You have 30 days from the date of delivery to return your item.
Exchange window days You have 30 days from the date of delivery to return your item.
Free return shipping For mail-in returns using prepaid labels, you can expect your refund to be processed within 15 business days
Return shipping fee There is a $9 USD processing fee per return (not per item) for mail-in returns, and a $5 USD processing fee per return (not per item) when done through a Happy Returns location.
Receipt required Proof of purchase is required to complete your return, and it is simply your order number with your zip code or email.
Original packaging required Items must be returned in pristine conditions (unworn, undamaged, and unwashed).
Refund method Returns are refunded via store credit in the form of a Mott & Bow gift card, which you will receive by email once your return is processed.
Refund processing days Refunds are processed immediately if dropped off at a Happy Returns location; you should receive your Mott & Bow gift card in your inbox a maximum of five business days after drop off. For mail-in returns using prepaid labels, you can expect your refund to be processed within 15 business days, starting from the day we receive the package back at our facility.
In store return for online You may drop off your product at a Happy Returns location

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.