Lume Deodorant allows returns within 60 days of purchase when ordered directly from the company. Returns are free by mail using a prepaid label that Lume provides after you request a return.
How returns work
To return an item, visit the Lume Returns Center online and submit a return request with your order number and the email address you used at checkout. Once your return is approved, you will receive a prepaid return label from Lume. Use only this company-issued label and ship your approved items to Lume's Returns Center.
Exclusions and restrictions
International orders, including those shipped to Canada, are not eligible for return. If you purchased from a third-party retailer rather than directly from Lume, you must contact that retailer to process your return. Lume does not offer exchanges.
Refunds
Refunds are processed to your original payment method or as store credit, at your option. Once your return is received and processed, you can expect the refund to be completed within 10 business days.
Frequently asked questions
How long do I have to return an item to Lume?
You have 60 days from the date of purchase to request a return through the Lume Returns Center.
Do I have to pay for return shipping?
No. Lume provides a free prepaid return label that you use to ship your items back. You must use only the company-issued label provided after your return is approved.
Do I need a receipt to return an item?
The retailer does not publish specific receipt requirements. However, you will need your order number and the email address from your original purchase to submit a return request.
How long does it take to get my refund?
Once your returned items arrive and are processed, your refund will be completed within 10 business days. The refund goes to your original payment method or as store credit, depending on which option you choose.
Can I return an international order?
No. Lume does not accept returns on orders shipped outside the United States, including Canada.
What if I bought my item from Amazon or another retailer?
Lume's return policy applies only to orders placed directly with Lume. If you purchased from a third-party retailer, you must contact that retailer directly to process your return.
Does Lume offer exchanges?
No. Lume does not offer exchanges. You may return an item for a refund or store credit, but you cannot exchange it for a different product.