Loop Earplugs allows you to return most items within 100 days of purchase for a refund to your original payment method. You can return items by carrier drop off at a local point, and you may also return online orders in store.
How returns work
To return an item, visit the Returns Portal and follow the guided step-by-step prompts to complete your return. Pack your items safely, attach the provided label, and drop off at the local carrier point disclosed in the portal. Make sure to get a receipt and ensure your return is scanned upon receipt. If your purchase was a gift, you can use the Gift Returns Portal with your email and shipping address to process the return without involving the gift giver.
Exclusions and restrictions
Customized products are not returnable. Loop Earplugs defines customized products as items made especially for you based on specific choices or instructions, or items clearly customized to your personal needs.
Refunds
Refunds are issued to your original payment method. Processing takes 5 business days after Loop Earplugs receives and processes your return.
Frequently asked questions
How long do I have to return Loop Earplugs?
You have 100 days from purchase to return your items for a refund or exchange.
Can I return my online order in a store?
Yes. Loop Earplugs allows in-store returns for online orders.
Do I need my receipt to return items?
Receipt requirements are conditional. The retailer does not publish specific details on when a receipt is required or optional.
Do I need the original packaging?
Original packaging requirements are conditional. The retailer does not publish specific details on when original packaging is required.
How long does it take to get my refund?
Refunds are processed within 5 business days after Loop Earplugs receives your return. The money goes back to your original payment method.
Can I return a customized or personalized product?
No. Loop Earplugs does not accept returns on customized products, defined as items made especially for you based on your specific choices, instructions, or personal needs.
Does Loop Earplugs offer a warranty?
Yes. Loop Earplugs offers a 2-year warranty. To submit a warranty claim, use the Returns & Warranty Portal.