Leatherman

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Leatherman allows returns within 30 days of purchase. Items must be in original packaging, and you will generally pay return shipping costs unless Leatherman made an error. Customized items, final sale items, and used apparel cannot be returned.

How returns work

To return an item, contact Leatherman Customer Service at 800-847-8665. Provide your packing slip information and original purchaser name. Ship the item back in its original packaging with the packing slip included. You may be eligible for a prepaid return label depending on your situation.

Exclusions and restrictions

Customized or engraved items cannot be returned because they are built specifically for you. Final sale items and apparel showing signs of use, damage, or washing are also non-returnable. Apparel must be unworn, unused, unwashed, and have all original tags attached to qualify for return.

Refunds

The retailer does not publish specific information about refund timing or the method by which refunds are issued.

Frequently asked questions

Do I have to pay for return shipping?

You pay both outbound and return shipping costs unless Leatherman made an error with your order. Contact Customer Service at 800-847-8665 to determine if you qualify for a prepaid return label.

What if I do not have my receipt?

You do not need a receipt, but you must provide your packing slip information and original purchaser name when you request the return.

Can I return apparel?

Apparel can be returned within 30 days if it is unworn, unused, unwashed, and has all original tags attached. Any apparel showing signs of use or damage cannot be returned.

What if my tool arrived damaged or defective?

Contact Customer Service at 800-847-8665 to discuss your situation. Leatherman offers a warranty policy that may apply to quality issues and damaged tools.

Can I exchange an item instead of returning it?

Yes, exchanges are available and subject to the same 30-day window and restrictions that apply to returns.

Do items have to be in original packaging?

Yes, items must be returned in original packaging with the packing slip included.

How you can return an item

  • By mail , contact customer service to request return and receive prepaid label if applicable

Step by step

  1. Contact Customer Service at 800-847-8665 to request a return.
  2. Provide packing slip information and original purchaser name.
  3. Return items in original packaging with packing slip included.

Categories with their own return window

Category Window Note
apparel 30 days must be unworn, unused, unwashed with all original tags attached

What you cannot return

  • customized or engraved items , custom product built specifically for customer
  • final sale items , designated as final sale
  • apparel with signs of use or damage , must be in resellable condition

Returning without a receipt

packing slip information required to request return

Exchanges

exchanges subject to same 30-day window and restrictions as returns

Damaged or defective items

review warranty policy or contact customer service

Warranty

warranty policy available for quality issues and damaged tools

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We offer a 30 day return policy on purchases.
Exchange window days We offer a 30 day return policy on purchases.
Free return shipping If your return is due to an error on our part, Leatherman will refund the original shipping cost and provide you with a prepaid return label to make the process easy for you.
Return shipping fee We will refund the total of the items returned in your order, less shipping costs each way.
Receipt required Be sure to have the information from your packing slip and the name of the original purchaser of the order ready to provide to the customer service representative over the phone.
Original packaging required Items should be returned in the original product packaging with the packing slip included.

Return policies for similar stores

Store Return window
The Home Depot return policy 90 days
B&Q return policy 90 days
DiscountFilters.com return policy 365 days
Earthbreeze return policy 60 days
Eastwood return policy 90 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.