Karen Kane

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
10-14 business days to process; 3-5 business days for refund after processing
Restocking fee
Not specified

Karen Kane allows returns within 30 days of purchase. Items must be in original condition with tags attached and returned in original packaging. Refunds are processed within 10 to 14 business days, then take an additional 3 to 5 business days to appear in your account.

How returns work

To return an item, visit the returns center at karenkane.returnscenter.com to initiate your return and generate a prepaid shipping label. Ship your items using that label and include your order number and email address inside the package. Keep your return tracking number for your records.

Exclusions and restrictions

Final Sale items cannot be returned. Items that have been worn, washed, or altered are not returnable. All items must have their original tags attached. The retailer does not publish a list of other excluded product categories.

Refunds

Refunds are issued to your original form of payment. After you ship your return, Karen Kane takes 10 to 14 business days to process it, then an additional 3 to 5 business days for the refund to post to your account.

Frequently asked questions

Do I need a receipt to return items to Karen Kane?

You do not need a physical receipt. Instead, include your order number (format KK-******) and email address inside your return package so Karen Kane can look up your order.

How long do I have to return something?

You have 30 days from purchase to return your items. The same 30-day window applies if you want to exchange for a different size or style.

Is return shipping free?

Karen Kane provides a free prepaid return label through its returns center. However, if you use a prepaid label from another source, you will be charged a $10 return fee.

What condition do items need to be in to return them?

Items must be unworn, unwashed, and unaltered. All original tags must be attached. The items must also be returned in their original packaging.

Can I return Final Sale items?

No. Items marked as Final Sale cannot be returned under any circumstances.

When will I see my refund?

Karen Kane processes returns within 10 to 14 business days. Once processing is complete, the refund takes an additional 3 to 5 business days to appear on your original payment method.

Step by step

  1. Visit the returns center at karenkane.returnscenter.com.
  2. Ship your items with the prepaid label generated through the link.
  3. Include your order number and email address inside the return package.
  4. Retain your return tracking number for your records.

What you cannot return

  • Final Sale items , Policy exclusion
  • Worn, washed, or altered items , Must be in original condition
  • Items without tags , Must have tags attached

How your refund comes back

You paid with Refund comes back as
Original form of payment Refund to original payment method

Returning without a receipt

Order number and email address required inside return package; order number format KK-******

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Karen Kane accepts returns for merchandise purchased from karenkane.com within 30 days of receipt.
Exchange window days Karen Kane offers free exchanges within 30 days of delivery on new, unworn products that are still in their original packaging.
Free return shipping Shipping fees are non-refundable for all returns and exchanges.
Return shipping fee all customers will be subject to a $10 return fee if the prepaid label is used. Customers exchanging products are not subject to this fee. You may also return merchandise using any other traceable method at your expense.
Receipt required To ensure your return is processed promptly, please include your order number, formatted as KK-******, and the email address associated with your order inside the return package.
Original packaging required Returned items must be in their original condition, with tags attached, unworn, unwashed, and unaltered.
Refund processing days Returns are processed in 10–14 business days, and refunds can be expected 3–5 business days after processing.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.