Joe Fresh allows returns within 30 days of purchase at no shipping cost if you return in store, or for an $8 fee if you return by mail. You must have your order confirmation, bring the original payment method and valid photo ID for in-store returns, and items must be unwashed, unworn, and in original packaging.
How returns work
You can return items in store at a Joe Fresh department or Customer Service desk for free, or by mail with a $8 return shipping fee. For in-store returns, bring your order confirmation email, the credit card used for purchase, and valid photo identification. For mail returns, indicate the quantity and return code for each item on the packing list, pack items securely in the original package with the prepaid return label, and drop the shipment at your nearest postal outlet.
Exclusions and restrictions
Gift cards, earrings, hats, and underwear, intimates, and shapewear are final sale and cannot be returned. Original shipping and gift packaging charges are non-refundable. Items that have been washed, worn, or damaged do not qualify for return. Damaged or defective items must be marked with return code C to be eligible.
Refunds
Refunds are credited to your original payment method within 3 to 5 business days. If you purchased using loyalty points, you will receive a gift card instead of a refund to your original payment method.
Frequently asked questions
How long do I have to return an item to Joe Fresh?
You have 30 days from purchase to return an item. This window applies to both standard returns and exchanges.
Can I return my Joe Fresh purchase in store if I bought it online?
Yes. You can return online orders at a Joe Fresh department or Customer Service desk for free. Bring your order confirmation email, the credit card used for purchase, and valid photo identification.
Do I need a receipt to return to Joe Fresh?
For in-store returns, you need to provide your order confirmation or shipment confirmation email. Items without order confirmation will be processed per the in-store returns policy.
How much does it cost to return by mail?
Mail returns cost $8. In-store returns are free.
Which items cannot be returned?
Gift cards, earrings, hats, and underwear, intimates, and shapewear are final sale. Original shipping and gift packaging charges are also non-refundable. Items that are washed, worn, or damaged do not qualify for return.
When will I get my refund?
Refunds are processed within 3 to 5 business days and credited to your original payment method. If you purchased using loyalty points, you will receive a gift card instead.
Can I exchange an item instead of returning it?
Yes. Exchanges are available in select stores only and must be completed within 30 days of purchase. Items must meet all standard return conditions.