Inthestyle allows you to return most items within 14 days of receiving your order. Returns must be initiated through their Returns Portal, and you will be charged a £2.50 return shipping fee. Refunds are issued to your original payment method within 14 days of the retailer receiving your return.
How returns work
You must generate a return request through Inthestyle's Returns Portal within 14 days of your goods arriving. Once approved, you will arrange to send the items back by mail using the return information provided. Items must be unworn, unwashed, with all original tags attached.
Exclusions and restrictions
Inthestyle does not accept returns on beauty products, pierced jewellery, or cosmetic products that have been opened or used. Lingerie and swimwear are non-returnable if the hygiene seal has been removed. The retailer cites health and hygiene reasons for these exclusions.
Refunds
Refunds are issued to the same payment method you used to make your purchase. Processing takes 14 days after Inthestyle receives your returned items. You are responsible for the £2.50 return shipping fee, which may be deducted from your refund.
Frequently asked questions
How long do I have to return items to Inthestyle?
You have 14 days from the date your goods arrive to initiate a return through the Returns Portal. This is the deadline for starting the return process, not the deadline for shipping items back.
Is return shipping free?
No. Inthestyle charges a £2.50 return shipping fee. You are responsible for paying to ship items back to the retailer.
What condition must items be in to return them?
Items must be unworn, unwashed, and have all original tags still attached. You must also provide correct despatch information when processing your return.
Can I return beauty products or cosmetics?
No. Beauty products and opened or used cosmetic products are not returnable for health and safety reasons. Pierced jewellery is also excluded.
Can I return lingerie or swimwear?
Lingerie and swimwear are returnable only if the hygiene seal remains intact and has not been removed. Once the seal is removed, these items cannot be returned.
How will I receive my refund?
Your refund will be issued to the same payment method you used to purchase the items. Refunds are processed within 14 days of Inthestyle receiving your return.
Do I need a receipt to return items?
The retailer does not clearly state whether a receipt is required for all returns. Your order information should be available in your account when you use the Returns Portal.