hempvana.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
90 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
5 business days after processing
Restocking fee
Not specified

Hempvana allows returns within 90 days of purchase. You must return items in original packaging with all original parts included, and you will need to cover return shipping costs.

How returns work

You can return items by mail using FedEx, USPS, or another traceable shipping method. Include your packing slip with the reason for return marked on it, and send the package to the Hempvana Returns Department at 700 Indian Springs Drive, Lancaster, PA 17601.

Exclusions and restrictions

Opened or used consumable items cannot be returned. However, unopened and unused consumable items are eligible for return within the standard 90-day window. The retailer does not publish exclusions for other product types.

Refunds

Refunds are issued to your original form of payment. The refund will be processed within 5 business days after your return is received and processed.

Frequently asked questions

How long do I have to return something to Hempvana?

You have 90 days from purchase to return your item. The return window applies to all returnable merchandise, including unopened and unused consumable items.

Do I have to pay for return shipping?

Yes. Hempvana does not provide free return shipping. You will need to pay for the cost of shipping your return to their Lancaster, Pennsylvania address.

What condition must my item be in to return it?

Your item must be in its original packaging with all original parts included. Opened or used consumable items cannot be returned.

Do I need a receipt to return an item?

A receipt may be required depending on your situation. You should have your order information ready when returning items. Include your packing slip with the return reason checked.

What if my item arrives damaged or defective?

Damaged or defective items are replaced at no cost. Contact Hempvana Customer Support with your order number and details about the damage or defect to arrange an exchange.

When will I receive my refund after I mail my return?

Refunds are processed within 5 business days after your return is received and processed. The money will be returned to your original form of payment.

Can I return consumable products?

Unopened and unused consumable items can be returned within 90 days. However, any consumable item that has been opened or used cannot be returned.

How you can return an item

  • By mail , via FedEx, USPS or other traceable method to Lancaster, PA address

Step by step

  1. Ensure product is in original packaging with all original parts included.
  2. Include your packing slip and check the box indicating reason for return.
  3. Send return via FedEx, USPS or other traceable method to Hempvana Returns Dept., 700 Indian Springs Drive, Lancaster, PA 17601.

Categories with their own return window

Category Window Note
consumable items 90 days unopened and unused consumables are returnable

What you cannot return

  • opened consumable items , products that can be diminished or used up

Exchanges

Damaged or defective items can be exchanged by contacting Customer Support with order number and details.

Damaged or defective items

Items received damaged or defective are replaced at no cost.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days within 90 days after you receive them
Free return shipping Return on your own via FedEx, USPS or any other traceable method and receive a full product refund.
Receipt required To ensure return accuracy, include your packing slip and check off the box on the back with your reason for return.
Original packaging required All returned products must be in original product packaging and include all original parts.
Refund method Refunds will be made to your original form of payment.
Refund processing days Once your return is received in our warehouse, it will be processed within 5 business days. Refunds are typically reflected in your account within 5 business days after your return is processed.

Return policies for similar stores

Store Return window
Walgreens return policy 30 days
Airvape return policy 15 days
ATTITUDE return policy Not specified
Blueland return policy 100 days
Central Vapors return policy Not specified
Chemist4U return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.