Hello Molly offers a 30-day return window for most items purchased. Returns are not free; you must pay return shipping of either US$5 for QR code drop off or US$9.50 for standard post. Refunds are issued as store credit only, not to your original payment method.
How returns work
You can return items through two methods: QR code drop off at authorized carrier locations, or by standard mail. To start a return, click the returns portal button and follow the on-screen instructions. Select either the drop off or standard post option, pay the return shipping fee to receive your QR code or postage label, then print and affix the label to your package while removing or covering the original postal label.
Exclusions and restrictions
Hello Molly does not accept returns on items with hygiene concerns, including intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic and beauty products including self-tanners, and Undercover Style Helpers. Swimwear may be returned within 30 days only if hygiene stickers remain intact. The retailer does not publish other exclusions or restrictions.
Refunds
All refunds are issued as store credit, regardless of your original payment method. Refunds typically process within 7 business days of Hello Molly receiving your return.
Frequently asked questions
How long do I have to return an item to Hello Molly?
You have 30 days from purchase to return most items. Swimwear is also returnable within 30 days, provided the hygiene stickers are still intact.
Do I have to pay for return shipping?
Yes. Return shipping is not free. You can choose between QR code drop off at authorized carrier locations for US$5, or standard post for US$9.50. You pay the shipping fee when you initiate the return and receive your label or QR code.
Will I get my refund back to my credit card or original payment method?
No. Hello Molly issues all refunds as store credit only, not to your original payment method. The store credit will be available after your return is processed, which typically takes 7 business days.
Can I return intimates or other hygiene-sensitive items?
No. Hello Molly does not accept returns on intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic and beauty products including self-tanners, or Undercover Style Helpers due to hygiene concerns.
What if my item arrived damaged or defective?
Contact Hello Molly with photographic evidence of the manufacturing fault. The retailer notes that refunds are not guaranteed without prior photos documenting the defect.
How do I start a return?
Visit the Hello Molly returns portal and follow the on-screen instructions. You will choose between drop off or standard mail, pay the return shipping fee, and receive either a QR code or a postage label to affix to your package.