Fussy offers a 14-day return window for most purchases, provided items are in original packaging. The retailer also provides a 30-day freshness guarantee that allows a full refund if you are unhappy with your order after a fair trial period.
How returns work
To return an item, you must contact Fussy at [email protected] before sending anything back. After you have returned your order, notify the retailer that the return is in transit. You are responsible for return shipping costs.
Exclusions and restrictions
Opened sealed hygiene goods cannot be returned due to hygiene reasons and because the sealed transit packaging has been opened. Items purchased as a change of preference are also non-returnable for hygiene and policy reasons. Unopened sealed purchases are eligible for return within the standard 14-day window as long as the packaging remains completely unopened.
Refunds
Fussy issues a full refund for eligible returns. The retailer does not publish specific details about refund processing time or the method by which refunds are issued.
Frequently asked questions
How long do I have to return something?
You have 14 days from purchase to return most items. Fussy also offers a 30-day freshness guarantee, which allows you to receive a full refund if you are unhappy with your order after a fair trial period.
Do I have to pay for return shipping?
Yes. Return shipping is your responsibility. Fussy does not cover return shipping costs.
Do I need a receipt to return an item?
A receipt is not always required. However, you will need your order number to resolve any issues with your return.
Can I return opened hygiene products?
No. Opened sealed hygiene goods cannot be returned due to hygiene reasons and because the sealed transit packaging has been opened.
Can I return something just because I changed my mind?
Items purchased as a change of preference are non-returnable. However, you may be eligible for a refund under the 30-day freshness guarantee if you are unhappy after a fair trial.
What condition must my items be in to return them?
Items must be in original packaging to be eligible for return.
What should I do if my order arrives damaged or defective?
Contact Fussy within 30 days of receiving your order with your order number and a description, photo, or video of the fault. The retailer will work with you on a resolution.