Frugi allows returns within 30 days of purchase, though you must pay for return shipping. Refunds are issued to your original payment method within 10 days of Frugi receiving your return. Sale items have a shorter return window of 14 days.
How returns work
You can return items by mail through a postal carrier at your own expense. Frugi also offers a returns portal for customers in Germany and the Rest of World. To start a return, contact Frugi's Customer Services with photos if the item is faulty. Include your name, order number, and contact email with your return package.
Exclusions and restrictions
Frugi does not accept returns of underwear, briefs, socks, or swimwear due to hygiene and safety reasons. These items must be unused, unworn, and in original condition. Additionally, sale items can only be returned within 14 days rather than the standard 30 day window. The retailer does not publish other exclusions or restrictions beyond these categories.
Refunds
Refunds are credited to your original payment method. Frugi processes refunds within 10 days of receiving your return.
Frequently asked questions
How long do I have to return items to Frugi?
You have 30 days from purchase to return most items. However, sale merchandise has a shorter return window of 14 days.
Do I have to pay for return shipping?
Yes. Return shipping is at your expense. You must arrange shipment through a postal carrier yourself.
Can I exchange an item instead of getting a refund?
No. Frugi does not offer exchanges. You can only receive a refund.
Can I return underwear, socks, or swimwear?
No. Frugi does not accept returns of underwear, briefs, socks, or swimwear due to hygiene and safety reasons. These items must be unused, unworn, and in original condition to be eligible, but returns are still not permitted.
What do I need to include in my return package?
Include your name, order number, and contact email in the return package. If the item is faulty, contact Frugi's Customer Services with photos before sending it back.
How long does it take to get my refund?
Frugi processes refunds within 10 days of receiving your returned items. The refund is credited to your original payment method.
Do I need a receipt to return something?
The retailer does not specify whether a receipt is required for all returns. You should contact Frugi's Customer Services for clarification on receipt requirements for your specific return.