Fresh Clean Threads allows you to return items within 100 days of purchase for free. You do not need a receipt to start a return, and the retailer provides prepaid shipping labels so you will not pay to send items back.
How returns work
Returns are processed by mail. You access Fresh Clean Threads's online return and exchange portal by clicking the return button on the retailer's site. Enter your order number and zip code, select whether you want a return or exchange, and follow the steps to generate a prepaid shipping label. Once you have the label, mail your items back to the retailer.
Exclusions and restrictions
Certain items are excluded from the return guarantee. Clearance items, Fresh Clean Socks, and mystery packs cannot be returned. Items that are stained or spilled are not returnable if the damage was not present when you received them. Damage caused by washing or customer use, such as lifestyle wear, is also not covered.
Refunds
Refunds are issued to your original payment method. The retailer processes refunds within 5 to 10 business days after your return is received and processed.
Frequently asked questions
How long do I have to return something?
You have 100 days from purchase to return or exchange items with Fresh Clean Threads. A receipt is not required to start the process.
Do I have to pay for return shipping?
No. Fresh Clean Threads provides a prepaid shipping label through its online portal, so return shipping is free.
Can I exchange instead of returning for a refund?
Yes. You can exchange items within the same 100 day window. You may swap your item for a different one or receive store credit instead of a refund.
What items cannot be returned?
Clearance items, Fresh Clean Socks, and mystery packs are excluded from the return guarantee. Additionally, items that are stained, spilled, or damaged from washing or customer use cannot be returned.
How long does it take to get my refund?
Refunds are processed within 5 to 10 business days after the retailer receives and processes your return. The money is credited to your original payment method.
What if my item arrived damaged?
If an item was damaged upon delivery, the retailer does not cover damage caused by washing or customer lifestyle use. Contact Fresh Clean Threads support to discuss damage that occurred before you used the item.