Frank & Eileen allows you to return items within 30 days of purchase. Items must be in original condition with tags attached, and returns can be initiated online or in store.
How returns work
You can return items by mail using the online return portal at returns.frankandeileen.com or by initiating a return in store. After packing your item in original condition with tags attached, you drop it off with the provided label or at USPS. A mail return incurs an $8 fee unless you are a Loyalty member. You will receive an email confirmation once your refund is processed.
Exclusions and restrictions
Frank & Eileen does not accept returns on items purchased from wholesale partners or third-party retailers, items that have been worn, washed, or damaged, or items without original tags. EU customers have a different timeline: 14 days from receiving their order to notify of a return, then 14 days to return after notifying.
Refunds
Refunds are processed to your original form of payment if you return within 60 days of purchase. Returns made after 60 days are issued as gift card store credit. Processing takes up to 12 business days from receipt of your return.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return items. If you are an EU customer, you have 14 days from receiving your order to notify Frank & Eileen of your intent to return, then 14 days to actually return the item after notifying.
Can I return an online order in a store?
Yes. You can initiate a return either online at returns.frankandeileen.com or in store.
Is there a fee to return by mail?
An $8 fee is deducted from your refund for mail returns. However, if you are a Frank & Eileen Loyalty member, the fee is waived.
What condition must items be in to be returnable?
Items must not be worn, washed, or damaged. They must have original tags attached and be in original packaging.
When will I get my refund?
Refunds are processed up to 12 business days from receipt of your return. If you returned within 60 days, the refund goes to your original payment method. If you returned after 60 days, you receive store credit as a gift card instead.
Can I return a gift?
Yes. You can initiate a gift return through the online portal. The original giver is not notified of the return unless you tell them.
Can I return items I bought from another retailer?
No. Frank & Eileen does not accept returns on items purchased from wholesale partners or third-party retailers. Items must have been purchased directly from authorized Frank & Eileen channels.