Filson

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Not specified
Receipt required
Conditional
In store return for online orders
Yes
Refund processing time
7 to 12 business days
Restocking fee
Not specified

Filson allows returns within 30 days of purchase for a refund or exchange. Items must be unworn, unwashed, and in original packaging with tags intact. You can return by mail or at a Filson retail location.

How returns work

You may return items by mail or in person at a Filson retail store. To return by mail, contact customer service at [email protected] to initiate the process. In-store returns and exchanges are free, and you can also return online orders at physical Filson locations.

Exclusions and restrictions

Filson does not accept returns on Final Sale items, hemmed or altered merchandise, or lost or stolen gift cards. Items must be in original condition with original packaging and tags to qualify for return.

Refunds

Refunds are processed within 7 to 12 business days and issued to your original payment method, as Filson Credit, or as store credit. A refund to your original payment method carries an $8 return shipping fee, while refunds to store credit or in-store returns are free. Gift returns are issued as a Filson Gift Card (redeemable on Filson.com only) or to the original purchaser's payment method.

Frequently asked questions

What is Filson's return window?

Filson allows returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in original packaging with tags attached.

Do I need a receipt to return items?

Filson requires purchasing information to process a return. If you do not have your receipt or order details, you cannot return the item.

How much does return shipping cost?

Return shipping costs $8 if you request a refund to your original payment method. However, returns for store credit or in-person returns at Filson retail locations are free.

Can I return an online order in a Filson store?

Yes. You can return online orders at any Filson retail location for free, without paying a return shipping fee.

How long does it take to receive my refund?

Refunds are processed within 7 to 12 business days from when Filson receives your return.

What items cannot be returned?

Final Sale items, hemmed or altered merchandise, and lost or stolen gift cards are not returnable. All other items must be in original condition with tags and original packaging intact.

Can I exchange items instead of getting a refund?

Yes. Exchanges are available within 30 days and are free in-store or by mail using the same return process as refunds.

How you can return an item

  • By mail , Contact [email protected] to initiate
  • In store , Free returns and exchanges at Filson retail locations

Step by step

  1. Contact customer service at [email protected] to start your return.
  2. Ensure items are in original condition, unworn, unwashed, with tags and packaging intact.

What you cannot return

  • Final Sale items , Designated as non-returnable
  • Hemmed items , Altered merchandise cannot be returned
  • Altered items , Altered merchandise cannot be returned
  • Gift cards (lost or stolen) , Non-refundable and cannot be replaced

How your refund comes back

You paid with Refund comes back as
Original payment method (credit card, etc.) Refund minus $8 fee
Filson Credit Refund to Filson Credit only
Any payment method Store credit option available

Returning without a receipt

Cannot process return without purchasing information

Exchanges

Exchanges available in-store for free or by mail using same return process as refunds

Gift returns

Refunded as Filson Gift Card or to original purchaser's payment method. Gift cards issued from returns are redeemable on Filson.com only, not in stores.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days All items, unless specified as Final Sale, may be returned within 30 days of the item delivery date.
Exchange window days All items, unless specified as Final Sale, may be returned within 30 days of the item delivery date.
Return shipping fee An $8 return fee will be deducted from your refund
Receipt required We cannot process a return if no purchasing information is available.
Original packaging required Items must be in original condition (unworn and unwashed) with all original tags and packaging intact, or the return may be refused.
Refund method Refunds will be issued to the original method of payment or to Filson Credit.
Refund processing days Once we receive your return, your refund will be issued within 7 to 12 business days.
In store return for online In-Store Returns or Exchanges: Free of charge at any Filson retail location

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.