FIGS allows returns within 30 days of purchase when items are in new, unworn condition with tags attached. Refunds go back to your original payment method and take up to 10 business days to process. Return shipping is free for defective items and conditional for standard returns.
How returns work
To return an item, locate your order number from your packing slip or order confirmation email, confirm the item is unworn and tagged, and click the button to initiate the return. For defective merchandise, FIGS provides pre-paid return shipping.
Exclusions and restrictions
Custom-made products and embroidered items cannot be returned. FIGS also reserves the right to refuse worn or damaged merchandise. The retailer does not state whether exchanges are available for customers in the United States.
Refunds
Refunds are issued to your credit card or original payment method within up to 10 business days of FIGS receiving your return.
Frequently asked questions
How long do I have to return something to FIGS?
You have 30 days from purchase to return items. Your items must be in new, unworn condition with tags still attached.
Do I have to pay for return shipping?
Return shipping is free for defective or damaged items. For standard returns, the retailer does not state whether you pay for return shipping or if it is free.
Do I need my receipt to return an item?
FIGS does not state whether a receipt is required for returns. You will need your order number, which appears on your packing slip and order confirmation email.
Can I return custom-made or embroidered items?
No. Custom-made products and embroidered items cannot be returned. Embroidered items are final sale.
How long does it take to get my refund?
Refunds take up to 10 business days to process once FIGS receives your return. Your money goes back to your original payment method or credit card.
What if my item arrived defective?
FIGS accepts refunds for defective items within 30 days and provides pre-paid return shipping. The company guarantees merchandise free of manufacturing defects.
Can I exchange items instead of returning them?
FIGS does not offer exchanges for international customers. The retailer does not state whether exchanges are available for United States customers.