Faherty Brand allows returns within 60 days of purchase at no cost through multiple convenient methods. You can return items by mail, at nearly 9,000 Return Bar drop-off locations across the US, or at any Faherty Brand store. Items must be in original, unworn condition.
How returns work
You have three options for returning items. You can drop off at a Return Bar location (Happy Returns), which operates at nearly 9,000 US locations with no box or printer required. If no Return Bar is nearby, you can mail your return using a shipping label provided by Faherty Brand. You can also return items in person at any Faherty Brand store location.
Exclusions and restrictions
Faherty Brand does not accept returns on final sale items, items purchased from third-party stockists (which must be returned to the original retailer), or items that have been worn, washed, or damaged. However, the retailer offers a five-year quality guarantee for items with performance issues, which requires submitting a Guarantee of Quality form for evaluation.
Refunds
Refunds are processed to your original form of payment or as merchandise credit within 7 to 15 business days. If you paid with Klarna, all paid installments are refunded and remaining installments are not billed. Cash refunds are available only at store locations.
Frequently asked questions
How long do I have to return something?
You have 60 days from purchase to return items. Gift purchases also have a 60-day return window, which may extend during holidays. Items with performance issues are covered under a five-year quality guarantee and can be submitted for repair evaluation at any time.
Do I have to pay for return shipping?
Returns are free when you use a Return Bar drop-off location or mail your return with the shipping label provided by Faherty Brand. If you drop off at a Faherty Brand store, there is no shipping cost.
Do I need my receipt to return something?
If you purchased an item in store and are returning it by mail, you must provide proof of purchase. Contact Faherty Brand customer service for alternatives if you do not have your receipt. In-store returns do not have a stated receipt requirement.
Can I return online purchases in a store?
Yes, you can return items purchased online at any Faherty Brand store location within the 60-day return window.
What condition must items be in to be returned?
Items must be in original packaging and unworn, unwashed, and undamaged. Worn, washed, or damaged items do not meet return condition requirements and cannot be returned.
What if my item is damaged or defective?
Faherty Brand offers a five-year quality guarantee for items with performance issues. Submit a Guarantee of Quality form to initiate the repair evaluation process.
Where can I drop off my return?
You can drop off returns at nearly 9,000 Return Bar locations (Happy Returns) across the US without needing a box or printer. If a Return Bar is not available, you can mail your return using a provided shipping label or return in person at a Faherty Brand store.