Ever-Pretty

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
48 hours for approval, plus 3–5 business days
Restocking fee
Not specified

Ever-Pretty allows returns within 30 days of receiving your order. Items must be unworn, unwashed, unaltered, undamaged, and have all tags attached. Return shipping costs between $8.99 and $24.99 depending on the number of items, though this fee is refunded if the return is due to a quality issue.

How returns work

You request a return through Ever-Pretty's Returns Portal within 30 days of receiving your order. The retailer emails you a prepaid return label and instructions within 24 hours. You then ship the item using that label. Only mail returns are listed as an available return method.

Exclusions and restrictions

Ever-Pretty does not accept returns on items marked as Final Sale at checkout. Items must also meet strict condition requirements: they cannot be worn, washed, altered, or damaged, and all original tags must remain attached. The retailer does not publish a general list of product categories that are non-returnable.

Refunds

Refunds are issued to your original payment method or as a gift card. If you choose store credit as a gift card, Ever-Pretty adds a 5% bonus to your refund amount. Approval takes up to 48 hours, and the refund appears in your account within 3 to 5 business days after approval.

Frequently asked questions

How long do I have to return an item?

You have 30 days from the date you receive your order to request a return. You must submit your return request within this window through Ever-Pretty's Returns Portal.

Is return shipping free?

No. Return shipping costs $8.99 to $24.99 depending on how many items you are returning. However, if your return is due to a quality issue, Ever-Pretty refunds the shipping fee.

What condition must items be in to return them?

Items must be unworn, unwashed, unaltered, and undamaged. All original tags must still be attached. If an item has been worn, washed, altered, or damaged, or if tags are missing, Ever-Pretty will not accept the return.

How long does it take to get my refund?

Ever-Pretty approves returns within 48 hours of receiving them. Once approved, your refund appears in your account within 3 to 5 business days. The retailer does not state whether this timeline differs based on your original payment method.

Can I get my refund as store credit instead of a payment refund?

Yes. You can choose to receive your refund as a store credit gift card. If you do, Ever-Pretty adds a 5% bonus on top of your refund amount.

Are Final Sale items returnable?

No. Items marked as Final Sale at checkout cannot be returned. You should review whether an item has this marking before completing your purchase.

What return methods does Ever-Pretty offer?

Ever-Pretty accepts returns by mail only. After you request a return, the retailer emails you a prepaid return label within 24 hours. You use this label to ship your item back.

How you can return an item

  • By mail , Use prepaid return label via Returns Portal

Step by step

  1. Request return within 30 days of receiving order.
  2. Ensure items are in original condition: unworn, unwashed, unaltered, undamaged, with tags attached.
  3. Receive return label and instructions via email within 24 hours.
  4. Ship item with return label.
  5. Receive refund within 48 hours of return approval.

What you cannot return

  • Final Sale items , Marked as such at checkout
  • Worn items , Must be unworn
  • Washed items , Must be unwashed
  • Altered items , Must be unaltered
  • Damaged items , Must be undamaged
  • Items without tags , Must have all tags attached

How your refund comes back

You paid with Refund comes back as
Gift card option Store credit gift card plus 5% bonus

Damaged or defective items

Shipping fees refunded only if return is due to quality issue

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Please request and ship your return or exchange within 30 days of receiving your order.
Exchange window days Please request and ship your return or exchange within 30 days of receiving your order.
Free return shipping Use our prepaid return label, the fee will depend on the number of items in your return: 1 item: $8.99 2–3 items: $14.99 4–5 items: $18.99 6+ items: $24.99
Return shipping fee Use our prepaid return label, the fee will depend on the number of items in your return: 1 item: $8.99 2–3 items: $14.99 4–5 items: $18.99 6+ items: $24.99
Original packaging required Items must be in original condition: unworn, unwashed, unaltered, undamaged, and with all tags attached.
Refund method Refund to Your Original Payment
Refund processing days Once we've received and approved your return, we'll issue your refund within 48 hours. Your bank or card provider may take an additional 3–5 business days to process it.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.