EightVape allows returns within 14 days of purchase, provided items are unopened and in original factory sealed packaging. You must pay for return shipping, and a 20% restocking fee applies to approved returns. Defective or damaged items have a separate 72-hour reporting window with different terms.
How returns work
You can return items by mail. First, submit a support ticket with a photo of the sealed product to request pre-approval. Once approved, write your order number clearly on the outside of the return box and mail it within 5 business days. You are responsible for all return shipping costs.
Exclusions and restrictions
EightVape does not accept returns for flavor preference claims, opened or used products, or items with minor cosmetic packaging damage that does not affect product function. Defective or damaged items are handled separately and must be reported within 72 hours with photo or video evidence.
Refunds
Approved returns are credited as either store credit or a refund, minus the 20% restocking fee. The retailer does not publish specific timelines for when refunds are processed after receipt of your return.
Frequently asked questions
How long do I have to return something?
You have 14 days from purchase to return an item. However, if you received a defective or damaged product, you must report it within 72 hours with photo or video evidence to qualify for that separate process.
Do I have to pay to ship my return back?
Yes. You pay all return shipping costs. Your return must be postmarked within 5 business days of receiving approval from EightVape.
What items cannot be returned?
Items that have been opened or used cannot be returned. Products with minor cosmetic packaging damage that does not affect function are also non-returnable. Returns based on flavor preference are not accepted.
Is there a restocking fee?
Yes. EightVape applies a 20% restocking fee to approved returns. This fee is deducted from your refund or store credit.
What if my item arrived damaged or defective?
Report the issue within 72 hours with photo or video evidence. Shipping damage coverage is 100% if you purchased protection, or 50% without it. After 72 hours, contact the manufacturer directly, as most hardware includes a 3 to 6 month limited manufacturer warranty.
Can I exchange an item instead of returning it?
Yes, you can exchange items within 14 days. You must pay return shipping, the 20% restocking fee, and shipping for the new item.
What form of refund will I receive?
EightVape offers either store credit or a refund. The retailer does not specify how you choose between these options.