EdenFantasys allows returns within 30 days of receiving your order, provided items are unopened. You must notify the retailer within the return window and pay to ship items back yourself. Refunds are issued as gift card credit once the warehouse receives your return.
How returns work
To return an item, you must notify EdenFantasys within 30 days of receiving your order. You then ship the item back to the warehouse at your own expense. The retailer issues a gift card credit once the returned item arrives at the warehouse.
Exclusions and restrictions
EdenFantasys does not accept returns on opened items, citing health and hygiene reasons. The retailer does not publish a list of other excluded product categories.
Refunds
Refunds are issued as gift card credit rather than money back to your original payment method. The credit is processed once EdenFantasys receives and inspects your return at the warehouse.
Frequently asked questions
How long do I have to return something?
You have 30 days from the date you receive your order to initiate a return with EdenFantasys.
Do I have to pay for return shipping?
Yes. You pay the cost to ship your item back to the warehouse. EdenFantasys does not cover return shipping.
What if the item is opened?
EdenFantasys does not accept returns on opened items due to health and hygiene reasons. Your item must be unopened to qualify for return.
How will I get my refund?
Your refund is issued as a gift card credit, not as a refund to your original payment method. The credit is applied once the warehouse receives your return.
Can I exchange an item instead of returning it?
EdenFantasys offers exchanges within 30 days of receiving your order. The retailer does not specify whether exchange shipping is free or if you pay that cost.
What if my item stops working?
EdenFantasys covers malfunctions under a 90-day warranty. If an item stops working within that period, the retailer will arrange a replacement.
When do I get my gift card credit after returning an item?
The retailer does not state how long it takes to process and issue the gift card credit after your return arrives at the warehouse.