Dressbarn allows you to return items within 30 days of delivery by mail. The retailer issues store credit rather than refunds to your original payment method.
How returns work
To return an item, you must first contact Dressbarn's support team to request return authorization. After authorization, you will receive an unpaid shipping label to print and attach to your package. You are responsible for paying the return shipping cost. Mail your return within 30 days of delivery and keep your proof of postage and tracking number.
Exclusions and restrictions
Items must be unworn, unwashed, and have original tags attached. Dressbarn does not publish a list of excluded items or product categories that cannot be returned.
Refunds
Dressbarn issues store credit rather than monetary refunds. The store credit becomes available within 5 to 7 business days after the retailer inspects your return. You can use this credit for an exchange or future purchases.
Frequently asked questions
What is the return window at Dressbarn?
You have 30 days from the delivery date to return items. After that period, returns are not accepted.
Do I have to pay for return shipping?
Yes. While Dressbarn provides an unpaid label that you print yourself, you are responsible for paying the return shipping cost.
What condition must items be in to return them?
Items must be unworn, unwashed, and have the original tags still attached. Items that do not meet these conditions may not be accepted.
How long does it take to get my refund?
Dressbarn issues store credit, not refunds to your original payment method. The store credit is available within 5 to 7 business days after the retailer inspects your return.
Can I return items to a Dressbarn store?
Dressbarn's published policy does not address in-store returns for online orders. Mail is the stated return method.
Do I need my original receipt to return an item?
Dressbarn's policy does not specify whether a receipt is required for returns.
What do I do if I want to exchange an item instead of returning it?
You follow the same return process. Once Dressbarn inspects your return, store credit is issued that you can use toward an exchange or any other purchase.