Diane Von Furstenberg

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
14 days
Free return shipping
Yes
Receipt required
No
In store return for online orders
Not specified
Refund processing time
Not specified
Restocking fee
Not specified

Diane Von Furstenberg allows returns within 14 days of purchase at no shipping cost to you. You do not need your receipt to start a return, only your order number or the email address associated with your purchase.

How returns work

You may return items by mail using a complimentary return label. To initiate your return, visit the Return Portal and enter your order number and zip code, or the email address associated with your order. You will then identify which items you wish to return, select a reason for the return, and provide details about why the garment did not work for you.

Exclusions and restrictions

Final Sale items cannot be returned or exchanged. Worn garments, altered garments, and items missing tags are not eligible for refunds, exchanges, or store credit.

Refunds

Refunds are issued to your original form of payment. The retailer does not publish specific information about refund processing time.

Frequently asked questions

How long do I have to return items?

You have 14 days from purchase to return items. This same window applies if you want to exchange an item for a different size or style.

Do I need a receipt to return something?

No. You can initiate a return using either your order number or the email address associated with your order. A receipt is not required.

How much does return shipping cost?

Return shipping is free. Diane Von Furstenberg provides a complimentary return label through the Return Portal.

Can I return worn or altered clothing?

No. Worn garments and altered garments are not eligible for refunds, exchanges, or store credit. Items must also have their original tags attached to be returnable.

What about Final Sale items?

Final Sale items cannot be returned or exchanged under any circumstances. This designation is made at the time of purchase.

How do I get my money back?

Refunds are issued to the original form of payment you used when you made your purchase. The retailer does not state how long the refund process takes.

Do items need to be in original packaging?

Original packaging is required for returns, though the retailer does not provide additional details about packaging conditions.

How you can return an item

  • By mail , Use complimentary return label via Return Portal

Step by step

  1. Visit the Return Portal to start your return.
  2. Enter your order number and zip code or email address associated with your order.
  3. Identify the items you want to return and select a reason.
  4. Provide details about why the garment did not work for you.

What you cannot return

  • Final Sale items , Cannot be returned or exchanged per purchase designation
  • Worn garments , Not eligible for refund, exchange or store credit
  • Altered garments , Not eligible for refund, exchange or store credit
  • Items missing tags , Not eligible for refund, exchange or store credit

Returning without a receipt

Order number or email address associated with order can be used instead

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Items may be returned to DVF.com within (14) days of receipt for a full refund to your original form of payment.
Exchange window days Clients located in the US can also choose to exchange for another size or a different product.
Free return shipping How to Receive Your Complimentary Return Label:
Receipt required Just enter your order number and the zip code or email address associated with your order.
Original packaging required all returned garments must be received at our warehouse in their original / unworn condition with all tags attached.
Refund method Items may be returned to DVF.com within (14) days of receipt for a full refund to your original form of payment.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.