Culture Kings allows returns within 30 days of purchase when items are unworn, unwashed, and unused with original tags attached. Items must be returned in original packaging, and a receipt is required. Returns to the United States include a prepaid shipping label, though a $6.95 handling fee applies.
How returns work
You can return in-store purchases at a Culture Kings store with your receipt and proof of purchase. For online orders, you must submit a return request through the online returns portal. Culture Kings will provide a prepaid return shipping label for US customers to mail items back. Customers outside the US must purchase their own return shipping label. All returned items must be packed in original packaging within a protective satchel or outer box.
Exclusions and restrictions
Culture Kings does not accept returns on face masks, intimate apparel, swimwear, earrings, or gift cards due to hygiene conditions or policy restrictions. Footwear returns must include the original undamaged shoebox in an outer protective box; the shoebox cannot be taped or marked. Online purchases cannot be returned in store.
Refunds
Refunds are issued to your original payment method or as store credit at your option. The retailer does not publish a specific timeline for when refunds appear in your account. Damaged or defective items approved for return receive a free return label and are eligible for a full refund, replacement, or store credit.
Frequently asked questions
How long do I have to return an item?
You have 30 days from purchase to return items. This applies to both standard returns and exchanges.
Do I need my receipt to return something?
Yes. Culture Kings requires a receipt or proof of purchase. The retailer does not state any exceptions to this requirement.
Do I have to pay for return shipping?
If you are returning to the United States, Culture Kings provides a prepaid return shipping label at no cost, though a $6.95 handling fee applies to your return. If you are outside the US, you must purchase your own return shipping label.
Can I return online orders in a store?
No. Online purchases cannot be returned in store. You must use the online returns portal to request a return and mail the items back using the provided shipping label.
What if I received a damaged or defective item?
Contact Culture Kings Customer Experience within 48 hours of receiving the item with your order number and photos. If your case is approved, you receive a free return label and are eligible for a full refund, a replacement, or store credit.
Can I return shoes?
Yes, shoes can be returned within 30 days, but the original undamaged shoebox must be included in an outer protective box. The shoebox cannot be taped or marked.
What should I do if I received a free gift with my order and want to return items?
If you are returning for a refund, the free promotional gift must also be returned. If you are exchanging items or receiving store credit instead, you may keep the gift.