Club Monaco

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
21 days
Free return shipping
No
Receipt required
Yes
In store return for online orders
Yes
Refund processing time
typically within two weeks
Restocking fee
Not specified

Club Monaco allows returns within 21 days of purchase to either a store or by mail. You will need your original invoice, and you must pay for return shipping if you mail items back.

How returns work

You can return items in person at Club Monaco stores (not outlet locations) or by mail to the distribution center in Beverly Hills, California. For mail returns, you pay the shipping cost. In both cases, you must include your original invoice and clearly list all items on the return form.

Exclusions and restrictions

Bodysuits, home goods, masks, underwear, grooming products, and final sale items cannot be returned. Hosiery can be returned within 21 days but must be in its original packaging.

Refunds

Refunds are issued to your original form of payment. The retailer states that refunds are typically processed within two weeks.

Frequently asked questions

How long do I have to return something to Club Monaco?

You have 21 days from purchase to return items. This window applies to standard merchandise and also to hosiery, though hosiery must be in original packaging.

Can I return items to a Club Monaco outlet store?

No. You can only return items at regular Club Monaco stores, not outlet locations. Alternatively, you can mail your return to the distribution center in Beverly Hills.

Do I have to pay to ship my return?

Yes. If you return by mail, you pay the shipping cost. In-store returns are free.

What do I need to include with my return?

You must include your original invoice and clearly list all items on the return form. For mail returns, you should also share tracking information via email or text.

What items cannot be returned?

Bodysuits, home goods, masks, underwear, grooming products, and final sale items are not returnable. Final sale items also cannot be exchanged or credited.

When will I get my refund?

Refunds are issued to your original form of payment and are typically processed within two weeks of the retailer receiving your return.

Can I exchange an item instead of returning it?

Club Monaco does not permit exchanges on final sale merchandise. The retailer does not publish a general exchange policy for standard merchandise.

How you can return an item

  • In store , at Club Monaco stores; not outlet stores
  • By mail , to distribution center in Beverly Hills; customer pays shipping

Step by step

  1. Include original invoice with your return.
  2. List all items clearly on the return form included with package.
  3. For mail returns, share tracking information via email or text.
  4. Receive refund to original form of payment within two weeks.

Categories with their own return window

Category Window Note
hosiery 21 days must be in original packaging

What you cannot return

  • bodysuits , not eligible for return
  • home , not eligible for return
  • masks , not eligible for return
  • underwear , not eligible for return
  • grooming products , not eligible for return
  • final sale items , no exchanges, returns or credits permitted

Exchanges

No exchanges permitted on final sale merchandise. No general exchange policy described for standard merchandise.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days sent back to us within 21 days of purchase with an original receipt
Free return shipping Customers are responsible for return shipping costs
Return shipping fee Customers are responsible for return shipping costs
Receipt required sent back to us within 21 days of purchase with an original receipt
Original packaging required Hosiery will only be accepted if it's returned in the original packaging
Refund method Refunds are issued to the original form of payment
Refund processing days are typically processed within two weeks of receipt
In store return for online merchandise purchased at ClubMonaco.com can be returned to any Club Monaco store in the United States

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.