Clothing Shop Online allows you to return items within 7 days of purchase. Free return shipping is provided, and refunds go back to your original payment method within 10 business days.
How returns work
To return an item, visit the Clothing Shop Online Returns page to request a return. The retailer will send you a return shipping label and instructions. Pack your item according to those instructions and send it back at no cost to you.
Exclusions and restrictions
Clothing Shop Online does not accept returns on final sale items, worn garments, or items that have been washed, printed, decorated, or altered after purchase.
Refunds
Refunds are issued to your original payment method. Processing takes 10 business days after the retailer accepts your return.
Frequently asked questions
How long do I have to return something?
You have 7 days from purchase to request a return through the Clothing Shop Online Returns page.
Do I have to pay for return shipping?
No. Clothing Shop Online provides a free return shipping label when your return is approved.
Do I need my receipt to return an item?
Yes. You must provide a receipt or proof of purchase to process your return.
When will I get my refund?
Refunds are processed within 10 business days after the retailer accepts your return. The money goes back to your original payment method.
Can I return worn or washed clothing?
No. Clothing Shop Online does not accept returns on garments that have been worn or washed after purchase. Items must be in unworn, unwashed condition.
What if my item is damaged when it arrives?
Contact Clothing Shop Online immediately upon receipt if your item is defective or damaged. The retailer will evaluate the issue and resolve it.
Can I exchange an item instead of returning it?
Clothing Shop Online does not offer direct exchanges. You must return the original item first and wait for the return to be accepted, then make a separate purchase for the new item.