6PM

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
Conditional
In store return for online orders
Not specified
Refund processing time
up to 30 days plus payment method processing
Restocking fee
Not specified

6PM allows you to return items within 30 days of purchase by mail. You must pay for return shipping yourself, and items must be in original packaging.

How returns work

To return items, log into your account and select the order containing the items you wish to return. Check the items you want to return, select a reason, and print the return label from your confirmation. Place the items in original packaging inside a cardboard box, remove any old labels, seal it with clear packing tape, attach the return label, and drop it off at USPS, UPS, or FedEx.

Exclusions and restrictions

6PM does not publish a list of excluded items or categories on its return policy.

Refunds

Refunds are issued to your original payment method. Refunds to debit or credit cards take up to 10 business days to appear, while international cards take up to 30 business days. If you used a 6PM gift card, the refund posts within 24 hours. These times do not include processing delays from your payment provider.

Frequently asked questions

How long do I have to return items to 6PM?

You have 30 days from your purchase to return items to 6PM.

Do I have to pay for return shipping?

Yes. Return shipping is your responsibility. You can use USPS, UPS, or FedEx to send your package back.

Do I need a receipt to return items?

You do not need a physical receipt. You must log into your account to start a return, which generates a return confirmation number that you will receive via email.

How long does it take to get my refund?

After 6PM receives your return, refunds to debit or credit cards take up to 10 business days. International cards take up to 30 business days. 6PM gift card refunds post within 24 hours. Your bank or payment provider may take additional time to process the credit.

Can I exchange items instead of returning them?

No. 6PM does not offer exchanges. You must return the item for a refund and then place a new order for the item you want.

What condition do items need to be in to return them?

Items must be in original packaging. If an item is damaged or defective, contact 6PM customer service by phone or email before starting your return so they can provide special handling instructions.

How you can return an item

  • By mail , Via USPS, UPS, or FedEx after printing label from account

Step by step

  1. Log into your account and click the order number containing items to return.
  2. Check the items on the order you want to return.
  3. Click 'Return Checked Items' and select reason for return.
  4. Print the return label from your return confirmation.
  5. Place items in original packaging and secure in a cardboard box.
  6. Remove pre-existing labels and seal with clear packing tape.
  7. Tape the return label to the box and take to USPS, UPS, or FedEx.

How your refund comes back

You paid with Refund comes back as
debit or credit card up to 10 business days
international credit/debit card up to 30 business days
6pm gift card up to 24 hours

Returning without a receipt

Must obtain return confirmation number via account login and email before mailing return.

Exchanges

No exchanges offered. Return for refund instead, then repurchase.

Damaged or defective items

Call or email customer service before starting return process for special handling.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Returns are accepted within 30 Days from the purchase date.
Free return shipping Customers are responsible for return shipping fees.
Return shipping fee Customers are responsible for return shipping fees.
Receipt required you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us.
Original packaging required Products must be returned in the original box and/or packaging.
Refund method you will receive a refund for the amount paid for the returned item back to the original method of payment.
Refund processing days It can take up to 30 days for your return to be inspected and processed for a refund once it is received at our fulfillment center.

Return policies for similar stores

Store Return window
Burlington return policy 30 days
Charlotte Russe return policy 30 days
Chico's return policy 60 days
Chico's FAS return policy 60 days
David's Bridal return policy 30 days
Dickies return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.