The CPAP Shop

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
75 days
Free return shipping
No
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
10 business days
Restocking fee
15%

The CPAP Shop allows returns within 75 days of purchase, though many items become non-returnable once opened or used. Items must be returned in original packaging, and you are responsible for return shipping costs. A 15 percent restocking fee applies to most returns.

How returns work

To return an item, you must contact the customer care team to initiate the return process. Once approved, you will receive a Return Merchandise Authorization number and shipping information. You then have 10 business days from RMA creation to ship the item back to the retailer at your own expense.

Exclusions and restrictions

The CPAP Shop does not accept returns on many opened or used items, including CPAP machines, masks, headgear, tubing, chin straps, sanitizers, nebulizer machines, batteries, cables, cases, pillows, parts, and Stelo glucose biosensor products. Oxygen concentrators have a shorter 7-day return window and must have fewer than 10 hours of use. Unopened CPAP masks qualify for full returns within 75 days, while opened masks can only be exchanged for a different mask or size, with you paying any price difference.

Refunds

Approved refunds are credited to your original payment method minus the 15 percent restocking fee. The credit typically appears within 10 business days of the retailer receiving your return. Return shipping costs are not refunded.

Frequently asked questions

What is The CPAP Shop's return window?

You have 75 days from purchase to return most items. Oxygen concentrators have a shorter window of 7 days. Items must be returned in original packaging, and you must initiate the return by contacting customer care.

Do I have to pay for return shipping?

Yes. Return shipping is your responsibility and cost. The retailer will provide shipping information once your Return Merchandise Authorization number is issued.

Can I return an opened CPAP machine?

No. CPAP machines are non-returnable once opened or used. The retailer does state that CPAP machines include a 2-year limited manufacturer's warranty covering repairs and replacements for defects.

Can I exchange an opened CPAP mask?

Yes. You can exchange an opened mask for a different mask or size within 75 days, but you pay any price difference between the original and new item. Unopened masks qualify for a full return within 75 days.

How long does it take to receive my refund?

Refunds are credited to your original payment method within 10 business days of the retailer receiving your return. The refund amount will be reduced by a 15 percent restocking fee.

What items cannot be returned at all?

Items like sanitizers, nebulizer machines, batteries, cables, headgear, tubing, chin straps, mask liners, cases, pillows, parts, and Stelo glucose biosensor products are non-returnable once opened or used. Unopened versions of cushions, pillows, headgear, frames, and accessories may be returnable.

Is there a restocking fee?

Yes. A 15 percent restocking fee is applied to refunds. This fee is deducted from your refund before it is credited to your original payment method.

How you can return an item

  • By mail , Return via shipping with RMA authorization required.

Step by step

  1. Initiate a return by reaching out to customer care team.
  2. Receive a Return Merchandise Authorization number and shipping information.
  3. Return items within 10 business days from RMA creation.

Categories with their own return window

Category Window Note
Oxygen Concentrators 7 days Must have less than 10 hours of use. 15% restocking fee applies.
CPAP Masks - Opened 75 days Can be exchanged, not returned. Customer pays difference if applicable.
CPAP Masks - Unopened 75 days Full return eligible within 75 days.

What you cannot return

  • Nebulizer Machines , Non-returnable if opened or used
  • All Sanitizers , Non-returnable if opened or used
  • All CPAP Machines , Non-returnable if opened or used
  • All Batteries , Non-returnable if opened or used
  • All Cables , Non-returnable if opened or used
  • All CPAP headgear , Non-returnable if opened or used
  • All CPAP tubing , Non-returnable if opened or used
  • All CPAP chin straps , Non-returnable if opened or used
  • All Pad-A-Cheek products , Non-returnable if opened or used
  • All Mask Liners , Non-returnable if opened or used
  • All CPAP cases/travel bags , Non-returnable if opened or used
  • All CPAP pillows , Non-returnable if opened or used
  • All CPAP parts , Non-returnable if opened or used
  • Stelo: Personal Glucose Biosensor , Non-returnable if opened or used
  • All Stelo related parts and accessories , Non-returnable if opened or used
  • Cushions, pillows, headgear, frames, and accessories , Non-returnable once opened

How your refund comes back

You paid with Refund comes back as
original payment method Credit issued minus 15% restocking fee

Exchanges

Unopened masks: full return. Opened masks: exchange for different mask/size within 75 days; customer pays difference. Then enjoy 30-day risk-free guarantee.

Damaged or defective items

Contact customer service for RMA. Manufacturer repairs or replaces under warranty. Shipping costs not covered.

Warranty

CPAP machines have 2-year limited manufacturer's warranty. Covers repairs/replacements. Does not cover improper use, abuse, modification, or alteration.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept returns on any unopened, unused products within 75 days of the original ship date unless it is a final sale item
Exchange window days Opened and used masks can be exchanged for a different mask or size within 75 days of original purchase.
Free return shipping The customer is responsible for any return shipping charges
Return shipping fee The customer is responsible for any return shipping charges
Restocking fee pct A 15% return processing fee will be taken from the original payment before a credit is issued
Original packaging required All products must be in their original package, in new condition, and returned with all included manuals, accessories, and documentation
Refund method A 15% return processing fee will be taken from the original payment before a credit is issued
Refund processing days Allow 10 business days upon receipt to process refunds
Trial period days We accept returns on any unopened, unused products within 75 days of the original ship date unless it is a final sale item

Return policies for similar stores

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cpap.com return policy 60 days
Discountcontacts return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.