39DollarGlasses.com allows returns within 30 days of delivery for a refund, with a 30 percent restocking fee applied. You may exchange items within 90 days, and the retailer provides free return shipping via prepaid mail label.
How returns work
To return items, contact 39DollarGlasses by phone, live chat, or email within 90 days of delivery. You will receive an RMA number and a prepaid Domestic First-Class U.S. Mail return shipping label. Pack your merchandise in its original condition in the hard case provided, and mail the package with a postmark within 30 days for a refund or within 90 days for an exchange or store credit.
Exclusions and restrictions
Used EyeBucks, opened contact lenses, and certain service fees are non-returnable. These include custom drilling and mounting fees on rimless re-lens orders, handling fees on lens replacement orders, remake fees, and shipping charges. Multifocal lenses (bifocals and progressives) receive one free exchange or remake within 90 days, after which a 30 percent restocking fee applies to refunds. Contact lenses must be unopened, undamaged, unwritten, and in original condition for full credit within 60 days.
Refunds
Refunds are issued to your original payment method or as store credit in EyeBucks. If you return items within 30 days, credit card purchases receive a direct refund to your original card. After 30 days, refunds are issued as EyeBucks store credit. Processing takes 1 to 3 business days. Restocking fees of 30 percent are deducted from refund amounts.
Frequently asked questions
How long do I have to return my glasses?
You have 30 days from the postmark date to return items for a refund. If you wish to exchange or receive store credit instead, you have up to 90 days from the postmark date.
Do I have to pay for return shipping?
No. 39DollarGlasses provides a prepaid Domestic First-Class U.S. Mail return shipping label after your return request is approved.
What is the restocking fee?
A 30 percent restocking fee is deducted from refunds on most items. Multifocal lenses (bifocals and progressives) also incur this fee if you choose a refund rather than a free exchange or remake within 90 days.
Can I return opened contact lenses?
No. Manufacturers do not allow the return of opened contact lens boxes or vials. Contact lenses must be unopened, undamaged, unwritten, and in original condition to qualify for full credit within 60 days.
How will I receive my refund?
Refunds are credited to your original payment method within 30 days of delivery. After 30 days, refunds are issued as EyeBucks store credit instead. Processing takes 1 to 3 business days.
Can I exchange my glasses instead of returning them?
Yes. You may make one free exchange within 90 days of delivery for any reason. If a remake was performed on your original order, a 50 percent remake fee applies to any subsequent exchanges.
What items cannot be returned?
Used EyeBucks, shipping charges, remake fees, custom drilling and mounting fees on rimless re-lens orders, and handling fees on lens replacement orders are non-refundable. Home try-on fees of 10 dollars are refundable only as EyeBucks credit toward future orders.