Discountcontacts allows returns within 30 days of purchase by mail at no shipping cost to you. You must contact customer care to initiate the return process and provide your receipt and order details.
How returns work
To return items, you must first contact Discountcontacts customer care by phone with your order details and reason for return. The retailer will then provide you with return shipping instructions. Returns are completed by mail, and return shipping is free.
Exclusions and restrictions
The retailer does not publish a list of items that cannot be returned or conditions that would make items ineligible for return beyond the standard 30-day window and receipt requirement.
Refunds
Defective lenses receive a refund or replacement at no cost after the manufacturer verifies the defect. The retailer does not state how long refunds take to process or the method by which refund money is returned to you.
Frequently asked questions
How long do I have to return items to Discountcontacts?
You have 30 days from purchase to return items. The return window begins from your order date.
Do I need a receipt to return to Discountcontacts?
Yes. A receipt is required for returns within the 30-day window. You will need to provide your order details when you contact customer care.
Do I have to pay for return shipping?
No. Discountcontacts provides free return shipping on all returns sent by mail.
How do I start a return with Discountcontacts?
Contact customer care by phone with your order details and the reason for your return. The retailer will guide you through the return process from there.
What happens if my lenses are defective?
If your lenses are defective, you can receive a refund or replacement at no cost after the manufacturer verifies the defect. Contact customer care to initiate this process.
Can I exchange defective items instead of returning them?
Yes. If your lenses are defective, Discountcontacts will issue replacement lenses at no cost after verification by the manufacturer.
What condition must the original packaging be in for a return?
The retailer requires original packaging under certain conditions, but does not specify what those conditions are in its published policy.