cpap.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
60 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
up to 10 business days
Restocking fee
Not specified

cpap.com allows returns within 60 days for most items, provided they remain in original packaging and unopened condition. CPAP machines qualify for a one-time 60-night risk-free return, while masks offer a one-time 60-night exchange followed by an ongoing 30-night guarantee.

How returns work

You can initiate a return through cpap.com's online return portal or by contacting customer care. Once initiated, you will receive an RMA number and return label. You must return items within 10 business days of RMA issuance by mail using the provided label.

Exclusions and restrictions

Opened cushions, pillows, headgear, frames, and accessories are not returnable. Unopened supplies and accessories must remain sealed to qualify for return. Gift cards and subscription services cannot be returned under any circumstances.

Refunds

Refunds are issued to your original payment method or as store credit. After cpap.com receives and inspects your return, allow up to 10 business days for the refund to be processed.

Frequently asked questions

What is the return window at cpap.com?

The standard return window is 60 days from purchase. CPAP machines offer a one-time 60-night risk-free return, while masks receive a one-time 60-night exchange, after which an ongoing 30-night guarantee applies.

Do I have to pay for return shipping?

Return shipping is your responsibility. cpap.com does not state whether return labels are provided at no cost or under what conditions.

Can I return opened or used items?

No. Items must be in original packaging and unopened to qualify for return. Opened cushions, pillows, headgear, frames, and accessories are not returnable.

How long does it take to get my refund?

After cpap.com inspects your return, it will take up to 10 business days for the refund to process. You must also allow time for the item to arrive at their facility after you ship it.

Will I get my refund to my original payment method?

Refunds are issued to your original payment method or as store credit at cpap.com's option.

Can I return gift cards or subscription services?

No. Gift cards and subscription services are non-returnable.

How you can return an item

  • By mail , return via RMA and return label
  • Online portal , initiate return online

Step by step

  1. Initiate a return through cpap.com's online return portal or contact customer care.
  2. Obtain an RMA number and return label if applicable.
  3. Return item(s) within 10 business days of RMA issuance.
  4. Allow up to 10 business days for inspection and processing after receipt.

Categories with their own return window

Category Window Note
CPAP Machines 60 days 60-night risk-free return, one-time only
Masks 60 days One-time 60-night exchange, then 30-night ongoing guarantee

What you cannot return

  • Opened cushions, pillows, headgear, frames, accessories , non-returnable once opened
  • Unopened supplies and accessories , must be new and unopened to qualify for return
  • Gift cards , non-returnable
  • Subscription services , non-returnable

How your refund comes back

You paid with Refund comes back as
original payment method refund

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Most unopened products can be returned within 60 nights from ship date
Exchange window days Opened masks may be exchanged for a different mask or size within 60 nights of ship date
Free return shipping Return shipping costs are the customer's responsibility unless covered under cpap.com's optional protection program (e.g., Redo)
Return shipping fee Return shipping costs are the customer's responsibility unless covered under cpap.com's optional protection program
Original packaging required Products must be in original packaging, in new condition, and returned with all included manuals, accessories, and documentation
Refund method A full refund to the original payment method (minus return shipping), OR 100% store credit (minus return shipping)
Refund processing days Once received, allow up to 10 business days for inspection and processing

Return policies for similar stores

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.