Rx Safety

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
No
Receipt required
No
In store return for online orders
Not specified
Refund processing time
14 business days
Restocking fee
25%

Rx Safety allows returns within 30 days of purchase, but most refunds include a 25 percent restocking fee and you must pay return shipping costs. Prescription glasses are exchangeable only, not refundable, and prescription lenses cannot be returned.

How returns work

You must return items by mail. Start by calling customer service at 1-866-653-5227 to obtain an RMA number. Then log into your Rx-Safety.com account, go to Account Profile, find the order in your Previous Orders History, click the order, select the 'Need to return this product' link for each item, and choose your quantity, return reason, and preferred refund method. Mark the RMA number clearly on the outside of your package or include it inside before shipping.

Exclusions and restrictions

Prescription lenses are not returnable because they are special orders. Frames that show negligent use, including scratched lenses, are not covered by the one year manufacturer warranty and cannot be returned. Prescription glasses cannot be refunded but may be exchanged for 50 percent credit toward a new pair.

Refunds

Refunds are credited to your original payment method. Rx Safety applies a 25 percent restocking fee to most returns. You pay all return shipping costs. Refunds are processed within 14 business days after the item is received.

Frequently asked questions

Can I return items without a receipt?

Yes. Rx Safety does not require a receipt to process a return. You will need your RMA number and account information to complete the return.

How long do I have to return something?

You have 30 days from purchase to return most items. Prescription glasses follow the same 30 day window but are exchangeable for 50 percent credit only, not refundable.

Why can't I return prescription lenses?

Prescription lenses are special orders and are non-refundable according to Rx Safety policy.

What is the restocking fee?

Rx Safety charges a 25 percent restocking fee on most returns. This fee is deducted from your refund.

Do I have to pay to ship my return?

Yes. You must pay all return shipping costs. Rx Safety does not cover return shipping.

Do items need to be in original packaging?

Yes. Items must be returned in original packaging to qualify for return.

When will I get my refund?

Refunds are processed within 14 business days after Rx Safety receives your return. The credit is applied to your original payment method.

How you can return an item

  • By mail , RMA number required; must be marked on outside of package or included inside

Step by step

  1. Contact customer service at 1-866-653-5227 to obtain an RMA number.
  2. Log into your Rx-Safety.com account and navigate to Account Profile.
  3. Find the order to return in your Previous Orders History.
  4. Click the order containing the item you wish to return.
  5. Click the 'Need to return this product' link for each item.
  6. Select quantity, reason for return, and preferred refund method from dropdown menus.
  7. Mark the RMA number clearly on the outside of the package or include it inside.

Categories with their own return window

Category Window Note
prescription glasses 30 days exchangeable for 50% credit toward new pair; no refund, only exchange

What you cannot return

  • prescription lenses , special orders, non-refundable
  • negligently used frames , not covered by warranty

How your refund comes back

You paid with Refund comes back as
credit card credit to original payment method

Warranty

One year manufacturer defect warranty (material, workmanship); excludes negligent use including scratched lenses

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days you have 30 days from the date you receive the product to return the product (with no questions asked) for a 100% refund
Free return shipping for a 100% refund, less the shipping costs
Return shipping fee for a 100% refund, less the shipping costs
Restocking fee pct Returned products must be in the original packaging and condition or a 25% restocking fee will be deducted from your refund
Receipt required return the product (with no questions asked) for a 100% refund
Original packaging required Returned products must be in the original packaging and condition or a 25% restocking fee will be deducted from your refund
Refund method If you charged your purchase, you will receive a credit within 14 business days of our receipt of your returned product
Refund processing days you will receive a credit within 14 business days of our receipt of your returned product

Return policies for similar stores

Store Return window
39DollarGlasses.com return policy 30 days
Clove return policy 30 days
cpap.com return policy 60 days
Discountcontacts return policy 30 days

Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.