OptiContacts.com

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
Not specified
Refund processing time
30 days from receipt
Restocking fee
Not specified

OptiContacts.com allows returns by mail within 30 days of purchase for most items. Items must be unused, unscratched, and in original packaging. Return shipping is free for customers in the US and Canada.

How returns work

To start a return or exchange, call the OptiContacts.com customer care team at 1-866-982-5367. You will mail the items back to the company. Return shipping is free for customers in the US and Canada. International customers should contact the care team to ask about return shipping costs for their location.

Exclusions and restrictions

OptiContacts.com does not accept returns of used or scratched glasses, opened contact lens boxes, or contact lenses without original packaging. However, unopened contact lens boxes may be returned for store credit within one year if your prescription changes.

Refunds

You may receive a refund or store credit, at OptiContacts.com's option. Refunds are processed within 30 days of the company receiving your returned items.

Frequently asked questions

How long do I have to return my order?

You have 30 days from purchase to return most items. Contact lenses in unopened boxes qualify for a 365-day return window if your prescription changes and you want store credit.

Do I have to pay for return shipping?

Return shipping is free if you are in the US or Canada. International customers should contact the OptiContacts.com care team at 1-866-982-5367 to learn about return shipping fees for their location.

What condition must items be in to return them?

Glasses must be unused and unscratched. Contact lens boxes must be unopened and sealed. All items must be in their original packaging. Used, scratched, or opened items will not be accepted.

How long does it take to get my refund?

Refunds are processed within 30 days after OptiContacts.com receives your returned items. The retailer does not specify the method by which the refund is sent or how long it takes to reach your account after processing.

Can I exchange items instead of returning them?

Yes. You can exchange glasses and contact lenses by calling the customer care team at 1-866-982-5367. The same return conditions apply to exchanges.

What if my prescription changed?

If your prescription has changed, unopened contact lens boxes may be returned for store credit within one year. Call 1-866-982-5367 to process this return.

Will I get a refund or store credit?

OptiContacts.com offers either a refund or store credit at the company's discretion. The retailer does not publish which option applies to which situations.

How you can return an item

  • By mail , Free for US and Canada customers; contact care team for international

Step by step

  1. Call customer care team at 1-866-982-5367 to process return or exchange.

Categories with their own return window

Category Window Note
contact lenses (prescription change) 365 days Unopened boxes accepted for store credit when prescription changes

What you cannot return

  • Used or scratched glasses , Must be unused and unscratched
  • Opened contact lens boxes , Must be unopened and sealed
  • Contact lenses without original packaging , Original packaging must be intact

Exchanges

Call customer care team to process exchanges for glasses and contact lenses

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days Eligible glasses may be returned for store credit or refund within 30 days.
Free return shipping Returns are free for customers in the United States and Canada. For international customers, return shipping costs may apply.
Return shipping fee For international customers, return shipping costs may apply.
Original packaging required The item must be unused, unscratched, and in its original condition and packaging.
Refund method Eligible glasses may be returned for store credit or refund within 30 days.
Refund processing days The refund will be processed within 30 days from the receipt of your order at our processing center.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.