MUDWTR allows returns within 30 days of purchase, with refunds issued to your original payment method. You are responsible for paying return shipping costs.
How returns work
To return an item, you must contact MUDWTR to initiate the process. Returns are handled by mail, and you will need to pay for the return shipping label fee.
Exclusions and restrictions
MUDWTR will not accept returns of items that arrive worn or damaged, and the retailer is not responsible for non-MUDWTR items shipped back. However, if your item arrives damaged from MUDWTR, the company will send a free replacement.
Refunds
Refunds are processed to your original payment method. The retailer does not state how long refunds take to appear in your account.
Frequently asked questions
What is the return window at MUDWTR?
You have 30 days from purchase to return most items. The exception is MUDWTR Whip frothers, which can be returned or claimed for malfunction within one year of purchase.
Do I have to pay for return shipping?
Yes. You pay the cost of the return shipping label fee when you return your item by mail.
How do I start a return?
You must contact MUDWTR to initiate your return. The retailer does not publish specific contact methods or a dedicated returns portal on their policy page.
What if my item arrives damaged?
If your item arrives damaged from MUDWTR, the company will send you a free replacement at no cost.
Can I return an item that is worn or damaged?
No. MUDWTR will not honor a refund or replacement if the returned item is worn or damaged upon arrival.
Can subscription customers exchange items?
Yes. If you are a subscription customer, you can swap items through your account management without contacting the company separately.
Are MUDWTR Whip frothers covered under warranty?
MUDWTR Whip frothers are covered for malfunction claims within one year of purchase. Claims outside this period are not covered.