Dropps allows you to return items within 30 days of purchase by mail. You must include your receipt and send the item in original packaging to their returns address in Elk Grove Village, Illinois. You are responsible for all return shipping costs.
How returns work
To return an item, contact a Dropps team member as soon as possible before your package ships. Then mail your product to the Dropps returns address in Elk Grove Village, Illinois, along with a copy of your receipt. Your merchandise must be in re-saleable condition and received by Dropps within 45 days of your invoice date.
Exclusions and restrictions
Dropps does not accept returns on packages that were refused or marked as return to sender. Items purchased from other vendors or retail stores cannot be authorized for return through Dropps. The retailer does not publish a list of product categories that are excluded from return.
Refunds
Refunds are issued to your original payment method. The retailer does not specify how long refunds take to appear in your account after Dropps receives your return.
Frequently asked questions
How long do I have to return something to Dropps?
You have 30 days from purchase to return an item. Your return must be received by Dropps within 45 days of your invoice date.
Do I need my receipt to return an item?
Yes. A receipt is required to process your return. Dropps cannot process returns without one.
Who pays for return shipping?
You pay all return shipping costs. Dropps does not offer free return shipping.
Does my item need to be in original packaging?
Yes. Your merchandise must be in original packaging and in re-saleable condition to qualify for return.
How will I get my refund?
Your refund is issued to the original payment method you used for your purchase. Dropps does not state how long it takes for the refund to appear.
Can I return items I bought from another store?
No. Items purchased from other vendors or retail stores cannot be authorized for return by Dropps.
What is Dropps' trial period?
Dropps offers a 30-night trial period on certain products, though the policy does not detail how this trial interacts with the standard 30-day return window.