Distacart.com allows returns within 15 days of delivery. You may return items by mail to Dista USA Headquarters using either a generated return shipping label or your own shipping method. Food items cannot be returned.
How returns work
You can return eligible items by mail to Dista USA Headquarters. You have the option to use a generated return shipping label provided by the retailer, or you may pay for and arrange your own return shipping. Your return must be mailed within 15 days of delivery.
Exclusions and restrictions
Distacart.com does not accept returns on food items. The retailer does not publish additional exclusions or restrictions beyond this category.
Refunds
You will receive a full refund for damaged products if you provide valid proof of damage within 3 days of delivery. For other returned items, Distacart.com issues a full refund or deducts applicable shipping charges from the refund amount. The retailer does not specify the timeframe for processing refunds after items are received.
Frequently asked questions
How long do I have to return something to Distacart.com?
You have 15 days from the date of delivery to ship your return to Dista USA Headquarters. If your item arrived damaged, you must provide proof of damage within 3 days of delivery to qualify for a full refund.
Do I have to pay for return shipping?
Return shipping costs depend on which option you choose. You can use a generated return shipping label provided by Distacart.com at no cost to you, or you can arrange your own return shipping at your expense.
What items cannot be returned?
Food items are not returnable at Distacart.com. All other eligible items may be returned according to the standard policy terms.
What if my item arrived damaged?
If your product was damaged in shipping, you can receive a full refund. You must provide valid proof of the damage within 3 days of delivery. After providing proof, you can return the item by mail using a generated label or your own shipping.
Will I get back the full amount I paid?
For damaged items with proof submitted within 3 days of delivery, you receive a full refund. For other returns, Distacart.com may deduct applicable shipping charges from your refund amount.
Where do I send my return?
You should mail your return to Dista USA Headquarters. You can either use a return shipping label generated by the retailer or pay for your own shipping to send the items.