Kiddies Kingdom allows returns within 365 days of purchase for most items. Refunds are available only within 30 days; after that, exchanges are available up to 365 days. You must return items in original packaging and contact the customer care team to initiate a return.
How returns work
To return an item, contact Kiddies Kingdom's customer care team and provide images showing the item unused in original packaging. The company will then arrange return shipment or organize a pickup collection service. You may also arrange your own shipment by mail.
Exclusions and restrictions
Kiddies Kingdom does not accept returns on underwear, mattresses, feeding equipment, soothers, teethers, changing mats, or furniture delivered directly from the manufacturer. These items are excluded for hygiene and safety reasons or are outside the standard return policy. For items with box damage alone, the retailer does not cover returns; however, exceptions may apply in some cases.
Refunds
Refunds are issued to your original payment method as store credit vouchers applied to your account. Refunds are available only within 30 days of purchase. Once processed, refunds take 3 to 10 working days to appear.
Frequently asked questions
How long do I have to return something?
You have 365 days from purchase to return most items. However, refunds are only available within the first 30 days. After 30 days, you may exchange items for store credit vouchers up to 365 days.
Do I have to pay for return shipping?
Return shipping is conditional. If you arrange your own shipment by mail, the company arranges pickup at no charge. If you use their pickup collection service, fees apply: £20 for furniture, £15 for large items, and £10 for small items under 20kg or 60cm.
What condition must the item be in to return it?
Items must be unused and in original packaging. Box damage alone is not covered by the return policy, though the retailer notes that exceptions may apply in some cases.
Can I return underwear, mattresses, or feeding equipment?
No. Kiddies Kingdom does not accept returns on underwear, mattresses, feeding equipment, soothers, teethers, or changing mats due to hygiene and safety reasons.
How do I get my money back?
Refunds are issued as store credit vouchers applied to your account, not as cash refunds to your original payment method. Processing takes 3 to 10 working days once approved.
Can I exchange an item after 30 days?
Yes. Exchanges are available up to 365 days. You return the original item, receive store credit as a voucher, and then use that voucher code to shop for a replacement.
What if my item arrived damaged?
Contact Kiddies Kingdom's customer care team with images of the damage. Box damage alone is not covered, though the retailer indicates that exceptions may apply in specific situations.