FSAstore.com allows returns within 30 days of purchase. You do not need a receipt to return items, but you must sign into your account to start the process. Items must be in original packaging.
How returns work
You can return items by mail. To initiate a return, sign into your FSAstore.com account, go to My Account then Returns, select the order and items you wish to return, and choose your return reason from the dropdown menu. You will receive a return shipping label within 3 to 5 business days. For exchanges, you can also email the retailer with your order number and the items you wish to exchange, and you will receive a return shipping label.
Exclusions and restrictions
Breast pumps, defibrillators, period underwear, and pillows are not returnable. Any item marked as non-returnable on its product page cannot be returned. For electronics, you have 30 days to return, but the retailer directs you to consult the product manual for troubleshooting and to contact the manufacturer for repair or replacement.
Refunds
Refunds are issued to your original form of payment within 3 to 5 business days after the return is processed. If your original payment card has expired, the retailer will issue store credit via email instead, which is valid for six months.
Frequently asked questions
Do I need a receipt to return items to FSAstore.com?
No, you do not need a receipt. You must sign into your FSAstore.com account using your registered email and password to initiate a return.
What is the return window at FSAstore.com?
You have 30 days from purchase to return most items. The same 30-day window applies to exchanges as well.
How long does it take to receive a refund from FSAstore.com?
Refunds are processed within 3 to 5 business days after your return is received and processed. The refund will go back to your original payment method or as store credit if your card has expired.
What condition must items be in to return them?
Items must be in original packaging to be eligible for return. No other specific condition requirements are published by the retailer.
What happens if my original payment card is expired when I request a refund?
If your original card has expired, the retailer will issue store credit via email instead of a refund to your card. This store credit is valid for six months.
Can I return breast pumps or defibrillators?
No. Breast pumps and defibrillators are not returnable under any circumstances. Period underwear and pillows are also non-returnable items.
What should I do if my electronics are damaged or defective?
For damaged or defective electronics, contact the product manufacturer for repair or replacement assistance. You should also consult the product manual for troubleshooting steps.