Firmoo allows you to return most orders within 60 days of purchase. You are responsible for return shipping costs. Refunds are issued to your original payment method or as a voucher code.
How returns work
Firmoo does not publish specific return routes or instructions on its policy page. You should contact Firmoo directly to initiate a return and receive shipping details.
Exclusions and restrictions
Firmoo does not publish a list of excluded or restricted items on its return policy page.
Refunds
Refunds are credited to your original payment method or issued as a voucher code. The policy does not specify how long the refund process takes.
Frequently asked questions
How long do I have to return something to Firmoo?
You have 60 days from purchase to return your order.
Do I have to pay for return shipping?
Yes. You are responsible for paying return shipping costs when you send items back to Firmoo.
How will I get my refund?
Firmoo will refund you to your original payment method or issue a voucher code instead. The policy does not specify which option applies in each situation.
Can I exchange an item instead of returning it?
Firmoo allows exchanges within 60 days of purchase, the same window as returns. The policy does not provide details on how to process an exchange.
Does Firmoo say which items cannot be returned?
No. Firmoo does not publish a list of excluded or non returnable items on its policy page.
When will my refund arrive?
The policy does not state how long the refund process takes after you return an item.