EZContacts.com allows returns within 30 days of purchase for most items. You must return products in original packaging with all included materials. Refunds are issued to your original payment method.
How returns work
You can start a return online by logging into your account, locating your order, and clicking the Start Return option. Alternatively, you can use the order locator form on the website. Returns are processed by mail. If you have trouble locating your order, contact customer service for assistance.
Exclusions and restrictions
Ray-Ban Meta frames and Oakley Meta frames are final sale items and cannot be returned. Contact lenses must be unopened and in original packaging. Eyeglasses and sunglasses must include authenticity papers, case, cloth, and warranty cards to be eligible for return.
Refunds
Refunds are credited to your original payment method. You are responsible for return shipping costs unless the item is damaged, defective, or there is a discrepancy with your order, in which case EZContacts.com provides a prepaid return label.
Frequently asked questions
How long do I have to return my order?
You have 30 days from purchase to return most items. Contact lenses and eyeglasses and sunglasses both qualify for returns within this 30-day window, provided they meet specific condition requirements.
What if my item arrived damaged or defective?
You must notify EZContacts.com within 24 hours of delivery. The retailer will provide a prepaid return label at no cost to you, and you will receive a full refund to your original payment method.
Do I need a receipt to return an item?
You do not need a physical receipt. Instead, have your order number and the email address associated with your account ready. EZContacts.com can locate your order using this information.
Can I exchange my contact lenses or frames instead of returning them?
Yes. Within 30 days of purchase, you can exchange contact lenses or frames for free. After 30 days, exchanges are available but subject to fees: contact lenses cost $3 per box, and prescription frames incur a $25 restocking fee per pair.
What condition must items be in to return them?
All items must be returned in original packaging. For eyeglasses and sunglasses, you must include authenticity papers, case, cloth, and warranty cards. Contact lenses must be completely unopened and unmarked.
Which brands cannot be returned?
Ray-Ban Meta frames and Oakley Meta frames are subject to a final sale policy and cannot be returned. All other brands and products follow the standard 30-day return window.
When will I receive my refund?
The retailer does not publish specific refund processing timelines. Refunds are issued to your original payment method once your return is processed.