Thrifty's allows returns within 30 days of purchase at store locations or by mail to its Ontario address. You must provide your original receipt and follow the retailer's return procedures to receive a refund or exchange.
How returns work
You can return items in store at any Thrifty's location (excluding outlet stores) or by mail to the address in North York, Ontario. For mail returns, you fill out a return form with your order number, SKU, and return code, pack the merchandise with the form and invoice, and arrange your own postage through a mail carrier of your choice. You are responsible for all shipping costs.
Exclusions and restrictions
Many items are designated final sale and cannot be returned, including items marked as final sale, anything discounted 70 percent or more, and clearance merchandise. Specific product categories that are non-returnable include gift cards, accessories, hair clips, hats, sunglasses, bandanas, masks, bodysuits, cosmetics, fragrances, jewelry, intimates, and swimwear. Bulk purchases of more than 10 items are also non-refundable. Promotional items such as Buy 1 Get 2 Free purchases can only be exchanged in store, not refunded by mail. Buy 1 Get 1 50 percent Off and similar promotions can only be refunded if all items are returned together.
Refunds
Refunds are credited to your original payment method for credit card and debit card purchases. If you paid with PayPal, Apple Pay, or Google Pay and returned items in store, you receive a merchandise card; if you returned by mail, the refund goes to your original payment method. Klarna refunds are processed by mail only. Refunds take up to a week from the shipped date, then an additional 5 to 7 business days to appear on your card.
Frequently asked questions
What do I need to return an item?
You must have your paper copy of the original invoice. Items must be unwashed and unworn with tags attached. For mail returns, you also need to fill out a return form that includes your order number, SKU, and return code.
Can I return something I bought online at a store?
Yes. You can return online purchases at any Thrifty's store location (excluding outlet stores) within 30 days.
How much does it cost to return by mail?
You pay all postage costs. Thrifty's does not cover return shipping fees.
How long does a refund take?
Refunds take up to a week from the date your package is shipped to Thrifty's. After that, allow 5 to 7 additional business days for the refund to appear on your original payment method or merchandise card.
Are clearance items returnable?
No. Clearance items are designated final sale and cannot be returned. Items discounted 70 percent or more are also non-returnable.
What if my item is damaged or defective?
Email Thrifty's customer service with a detailed explanation and photos of the damage. The retailer will arrange a replacement for you.
Can I exchange instead of returning for a refund?
Yes. You have 30 days to exchange items. In-store exchanges are preferred. If you exchange by mail, the return is processed as a refund and you will need to place a new order for the replacement item.