Article allows returns within 30 days of delivery for a full refund to your original payment method. Items must be in as-new condition, and you are responsible for return shipping costs. Article also offers a 30-night trial period for mattresses.
How returns work
Returns are processed by mail. You must ensure the piece is in as-new condition before shipping it back. Contact Article if the item has damage or a warranty defect. Once Article receives your item at the warehouse, the team inspects it and processes your refund, minus applicable return shipping fees.
Exclusions and restrictions
Article Pro trade orders are not returnable; they follow a separate policy managed by account managers. Leesa mattresses are third-party products with a separate exchange policy. Made to Order Upholstery items can be returned or exchanged within 30 days despite being customized. The retailer does not publish a general list of excluded product categories.
Refunds
Refunds are issued to your original payment method. The refund amount reflects the purchase price minus any applicable return shipping fees. Article does not state a specific timeframe for when refunds appear in your account after inspection.
Frequently asked questions
Do I have to pay for return shipping?
Yes. Return shipping fees apply to all standard returns by mail. If you return an item from outside Article's standard service area, you pay the return shipping fee that equals the forward shipping fee that was charged to you.
How long do I have to return something?
You have 30 days from delivery to return items. This same 30-day window applies to exchanges and to Made to Order Upholstery, which can be returned or exchanged despite being customized.
What condition does the item need to be in?
The piece must be in as-new condition. If there is damage or a defect, you should contact Article instead of initiating a standard return.
How do exchanges work?
You can exchange items within 30 days of delivery. Your first exchange includes free forward shipping. Any additional exchanges will incur both forward and return shipping fees. If the new item costs less, Article refunds the difference; if it costs more, you are charged the difference. Exchanges are not available outside the standard delivery area.
What if my furniture is damaged or defective?
Article provides a one-year manufacturer's warranty covering material and workmanship defects from the delivery date. Contact Article's support team with photos of the issue. Article will arrange replacement parts, repairs, or a complete replacement if the item is deemed defective.
What is the 30-night trial period?
Article offers a 30-night trial period, though the retailer does not specify which products are eligible or how to use it.
Do I need the original packaging?
Original packaging is required under certain conditions, though Article does not specify which items or situations.