Crate and Barrel allows returns of most items within 30 days from purchase with a receipt. You may return items in store, by mail, or at carrier drop-off locations. Return shipping costs are paid by you.
How returns work
You can return eligible items in three ways. For in-store returns of non-furniture items, bring your receipt to any Crate and Barrel location within 30 days. For mail returns, start a return online using your order number and ZIP code, print a FedEx label, pack your items, and drop off at any FedEx store or Narvar Concierge Drop Off location. You pay return shipping fees in both cases.
Exclusions and restrictions
Crate and Barrel does not accept returns of personalized items, custom or made-to-order furniture, NFL items, store floor samples, live botanicals, cut yardage of fabric, or items that show damage or wear from normal use. Gift Registry purchases have an extended 90-day return window from the event date, though furniture is excluded from this extension.
Refunds
Refunds are issued in your original form of payment or as merchandise credit. Cash refunds over 100 dollars are mailed as a check rather than returned in cash. Refunds take 7 to 10 business days to process after the return is received. If you return without a receipt, you receive merchandise credit at the current selling price.
Frequently asked questions
How long do I have to return something?
You have 30 days from purchase to return most items. Gift Registry purchases have a longer window of 90 days from the event date, except for furniture items.
Do I need a receipt to return items?
Yes, a receipt is required to return items. If you have a Gift Receipt or packing slip instead, you will receive merchandise credit rather than a refund to your original payment method.
Can I return online orders in a store?
Yes, you can return non-furniture items from online orders at any Crate and Barrel store within 30 days if you have proof of purchase.
Who pays for return shipping?
You pay all return shipping costs. When you initiate a mail return online, you print a FedEx label and drop off at a FedEx location or Narvar Concierge Drop Off location.
When will I get my refund?
Refunds are processed within 7 to 10 business days after your return is received. Cash refunds over 100 dollars are sent by check in the mail.
Can I exchange items instead of returning them?
Yes, exchanges are accepted within 30 days with proof of purchase for eligible items in new and unused condition. For furniture exchanges, contact your store directly to arrange the exchange.
What items cannot be returned?
Personalized items, custom or made-to-order furniture, NFL merchandise, store floor samples, live botanicals, cut yardage fabric, and items damaged through normal wear and tear cannot be returned or exchanged.