2Modern allows returns within 30 days of receiving your item, provided it is unused, unassembled, and in original condition with packaging intact. A 15 percent restocking fee applies to most returns, and you are responsible for return shipping costs.
How returns work
To return an item, contact 2Modern Customer Care at (888) 222-4410 or [email protected] to obtain return shipping instructions. Ensure your item is unused, unassembled, in original condition with all tags and original packaging. You must postmark your return within 30 days of receiving the item and then email [email protected] with your order number and return shipping tracking number.
Exclusions and restrictions
2Modern does not accept returns on made-to-order products, open box items, gift cards, installed or assembled products, or items with delivery service upgrades that have been successfully delivered and signed for. Items not in original condition and packaging are also non-returnable. Additionally, the retailer may designate certain products as non-returnable. Large orders exceeding $10,000 with 10 or more items may only be returned for store credit and are not subject to the restocking fee.
Refunds
Refunds are issued to your original payment method or as a 2Modern gift card. If your original item had free shipping, the outbound return shipping fees will be deducted from your refund. Refunds take at least 14 days to process. Choosing store credit via a 2Modern gift card eliminates the restocking fee.
Frequently asked questions
What is the return window at 2Modern?
You have 30 days from the date you receive your item to initiate a return. Your return must be postmarked within this 30-day period.
Do I have to pay for return shipping?
Yes, you are responsible for return shipping costs. If your original item qualified for free shipping, those outbound return shipping fees will be deducted from your refund.
What is the restocking fee?
2Modern charges a 15 percent restocking fee on most returns. However, if you choose to receive your refund as a store credit gift card instead of your original payment method, the restocking fee is waived. Large orders over $10,000 with 10 or more items returned for store credit also do not incur a restocking fee.
Can I return an assembled or installed item?
No. 2Modern does not accept returns on products after they have been installed or assembled. Items must be unused, unassembled, and in original condition with packaging intact.
Do I need a receipt to return an item?
The retailer does not clearly state whether a receipt is required for all returns. You should contact 2Modern Customer Care at (888) 222-4410 or [email protected] to confirm what documentation you need to provide.
How long does it take to receive my refund?
Refunds take at least 14 days to process after 2Modern receives and inspects your return.
What should I do if my item arrives damaged?
Contact 2Modern immediately before returning the item. Inspect packages before signing for delivery and have the driver note any visible damage. For damage that appears after opening, photograph the item and contact [email protected]. The retailer may provide replacement parts instead of processing a full return.