GTRACING allows you to return most items within 30 days of purchase for a refund. Items must be unwashed, unworn, unused, and in original packaging. A 50 percent restocking fee applies to all returns.
How returns work
You return items by mail. Submit a return ticket to customer service and wait for a response within 48 hours that includes your RMA number and return address. Ship the item according to the RMA instructions, include your tracking number and valid return receipt, and then await warehouse inspection and refund processing.
Exclusions and restrictions
Items outside the 30-day return window cannot be returned. Washed, worn, used, or misused items are not returnable. For items exceeding 30 days, GTRACING may provide replacement spare parts instead of a refund. The retailer does not publish other product-specific exclusions.
Refunds
Refunds are issued to your original payment method or credit card within 48 hours of submission. Processing begins once the warehouse inspects the returned item. Return shipping costs are your responsibility and may be deducted from your refund unless the item is defective or damaged.
Frequently asked questions
Do I have to pay to ship my return?
Yes. You are responsible for return shipping costs. These costs may be deducted from your refund if you are returning the item for reasons other than quality issues. Items that are defective or damaged have different handling; contact customer service at [email protected] or (877) 236-5969.
What is the 50 percent restocking fee?
GTRACING applies a 50 percent restocking fee to all returns. This fee is deducted from your refund amount.
Do I need my receipt to return an item?
Yes. You must provide a valid return receipt when you ship your item back.
How long does it take to get my refund?
Refunds are processed within 48 hours of submission, but processing begins only after the warehouse inspects the returned item. The refund is credited to your original payment method or credit card.
Can I return an item that is damaged or defective?
Yes. Contact customer service at [email protected] or (877) 236-5969 to report damage or defects. You may be eligible for a partial or full refund depending on the condition of the item.
What happens if my item is outside the 30-day window?
Items outside the 30-day return window cannot be returned for a refund. However, GTRACING may provide replacement spare parts instead if you contact customer service.
Does the item have to be in original packaging?
Yes. Original packaging is required. Items must also be unwashed, unworn, and unused to qualify for return.