Ashley Furniture Industries

Last verified: August 17, 2026

Return policy at a glance

United States
Return window
30 days
Free return shipping
Conditional
Receipt required
Not specified
In store return for online orders
No
Refund processing time
7-10 days
Restocking fee
Not specified

Ashley Furniture Industries allows returns within 30 days of delivery for items in new and unused condition with original packaging. Return shipping may apply depending on the return method you choose. Damaged or defective items reported within 3 business days of delivery are eligible for exchange or repair.

How returns work

You can return items by mail or arrange a pickup. To begin a return, contact Ashley Furniture Industries Guest Experience to report damage, request a return, or arrange pickup. Items must be in new and unused condition with all accessories and original packaging included. You have 30 days from delivery to ship or arrange pickup of your return.

Exclusions and restrictions

Mattresses and foundations are not returnable as they are controlled by the manufacturer's warranty. Final sale items, clearance items, special orders, monogrammed items, and personalized items are also non-returnable, except if they arrive damaged or defective. The retailer does not publish a comprehensive list of other excluded product categories.

Refunds

Refunds are issued based on your original payment method. For credit card purchases, the refund appears as a credit to your card statement. Refunds are processed within 7 to 10 days after Ashley Furniture Industries receives your return. Shipping and handling charges are nonrefundable for items that are not defective.

Frequently asked questions

How long do I have to return something?

You have 30 days from delivery to return an item. If the item arrives damaged or defective, you must report it within 3 business days of delivery to be eligible for an exchange or repair.

Do I have to pay to ship my return?

Return shipping fees may apply depending on your return method. The retailer does not specify in its published policy which return methods are free and which incur fees, so you should contact Guest Experience for details on shipping costs for your specific return.

Can I return my order to an Ashley Furniture store?

No, you cannot return online orders to a physical Ashley Furniture store. You must return items by mail or arrange a pickup.

What condition do items need to be in to return them?

Items must be in new and unused condition with all original accessories and original packaging included. Contact Guest Experience before shipping to confirm your item meets return requirements.

Can I return a mattress?

No, mattresses and foundations are not returnable because they are controlled by the manufacturer's warranty. If you believe your mattress has a manufacturing defect, consult the manufacturer's warranty.

Are clearance and final sale items returnable?

Clearance items and final sale items are not returnable in general. However, if they arrive damaged or defective, they are eligible for exchange or repair.

How long does it take to get my refund?

Refunds are processed within 7 to 10 days after Ashley Furniture Industries receives your return. The refund is issued based on your original payment method, such as a credit to your card statement.

How you can return an item

  • By mail , Standard return method for online purchases
  • Pickup , Return shipping or pickup fees may apply

Step by step

  1. Contact Guest Experience to report damage, defects, or request a return.
  2. Ensure items are in new/unused condition with all accessories and original packaging.
  3. Ship or arrange pickup of the return within 30 days of delivery.

What you cannot return

  • Mattresses and Foundations , Controlled by manufacturer's warranty
  • Final-Sale items , Non-returnable except if damaged or defective
  • Clearance items , Non-returnable except if damaged or defective
  • Special Orders , Non-returnable except if damaged or defective
  • Monogrammed items , Non-returnable except if damaged or defective
  • Personalized items , Non-returnable except if damaged or defective

How your refund comes back

You paid with Refund comes back as
credit card Credit to card statement

Exchanges

Exchanges issued for purchase price of returned items; refunds made based on original payment method.

Damaged or defective items

Damaged or defective items reported within 3 business days of delivery are exchanged or repaired; shipping and handling charges are nonrefundable for non-defective items.

Warranty

Manufacturing defects discovered after return window; consult manufacturer warranty if applicable.

What the policy actually says

Every figure above is taken word for word from the retailer page. Here are the exact lines.

Field Quoted from the retailer
Return window days We accept the return of Standard Shipping item(s) within 30 days of delivery.
Free return shipping Return shipping or pickup fees may apply.
Return shipping fee Return shipping or pickup fees may apply.
Original packaging required returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the White Glove Delivery)
Refund method Refunds are made based on the payment method used at the time of purchase.
Refund processing days Please allow 7–10 days following our receipt of the returned item(s) for any credit or refund to display on your credit card statement.
In store return for online ITEMS MAY NOT BE RETURNED IN STORES.

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Checked against the retailer's published policy. Last verified: August 17, 2026

Return policies change without notice. Confirm the current policy with the retailer before you buy.