Albeebaby allows returns within 60 days of purchase by mail to their Spartanburg, South Carolina warehouse. Items must be unused, in original packaging, and many product categories are excluded from returns.
How returns work
You initiate a return using your order number and zip code. Your items must be new, unused, and packed in their original carton with all materials included. You then ship the return to the warehouse with tracking. If you received a gift, Albeebaby offers a separate gift return process.
Exclusions and restrictions
Albeebaby does not accept returns on open box items, feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories (including diaper pails, potty seats, and wipes), video and audio tapes, mattresses, pillows and covers (including pillow covers and changing pad covers), or undergarments. Manufacturer warranty items do not qualify for free returns and must be handled directly with the manufacturer.
Refunds
Refunds or store credit are issued to all payment methods. Processing takes 10 to 14 business days after the warehouse receives your return. Note that a 30 percent restocking fee applies to furniture returns.
Frequently asked questions
What is the return window at Albeebaby?
You have 60 days from purchase to return items by mail. The return process begins when you initiate it using your order number and zip code.
Do I have to pay for return shipping?
Yes. Albeebaby does not provide free return shipping. You are responsible for paying to ship your return to their Spartanburg, South Carolina warehouse.
Do I need a receipt to return items?
You do not need a receipt. Instead, you can start a return using your order number and zip code.
Is there a restocking fee?
A 30 percent restocking fee applies to furniture returns. Other qualifying items are not charged a restocking fee.
Can I return items to an Albeebaby store?
No. Albeebaby does not accept in-store returns for online orders. All returns must be shipped by mail to their warehouse.
How long does it take to get my refund?
Refunds or store credit are processed 10 to 14 business days after the warehouse receives your return.
What are the condition requirements for returns?
Items must be new, unused, and in their original carton with all included materials. Items that were open box at the time of purchase are not returnable.